Agent - Ocean Export

Expeditors; Singapore; On-site; SGD 35,000 - 52,000; Full time

Benefits offered by this job

Health Plan

Training and Personnel Development

Job summary

Expeditors in Singapore seeks a customer service professional to support international shipments, ensuring timely processing, documentation, and invoicing in alignment with KPI targets.

You will interact with customers, carriers, and vendors, maintaining accuracy and prompt communications while upholding company standards and regulatory requirements.

Qualifications

• Minimum tertiary educational level.
• 1–2 years related experience and/or training, or equivalent combination of education and experience.
• Understanding of ocean documentation process is a plus.
• Effective interpersonal skills to listen, communicate clearly and concisely.
• Pro-active with strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving abilities.
• Fluent in English.

Responsibilities

• Interact with customers to process international shipments per company procedures and KPIs.
• Ensure correct entry and timely processing of orders and documentation.
• Prepare and update DLSOP to ensure SOPs are in place.
• Screen creditworthiness and MK denial parties before shipments.
• Ensure accurate billing with Expeditors and customers.
• Maintain good relationships with suppliers and carriers.
• Meet government compliance, avoid fines and late filings.
• Ensure permits are approved before shipment export.
• Comply with OPS quality standards and KPI targets (documentation, invoicing).
• Respond to emails within 24 hours and voicemails within 1 hour.
• Escalate issues to management when needed.
• Take on additional tasks to meet department needs.
• Meet 52 hours of training per year.

Skills

Fluent in English

Pro-active

Strong organizational skills

Effective interpersonal skills

Problem-solving skills

Teamwork

Education

Minimum tertiary educational level

Tools

Excel

Word

Job description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Job Description

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.

Major Duties and Responsibilities

• Interact with our customers in processing their international shipments by following Procedure set by the company in OPS, and meeting customer’s expectations.
• Understand department process flow and ensure correct entry timely.
• Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place.
• Screening of customer’s creditability before shipment.
• Screening of MK denial parties before shipment.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).
• Meet compliance requirements in accordance with government regulations. No fines, penalties or late filing.
• Ensure permit(s) are approve prior to shipment exportation.
• Comply with OPS and its quality standards by meeting its set KPI, including Timely Documentation and Timely Invoicing and others stated in OPS.
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Department’s needs
• Meeting 52 hours Training hours / year.

Qualifications

• Minimum tertiary educational level
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Fluent in English.

Expectations

• Provide excellent customer services to both internal and external
• Think positively with "CAN DO" and responsible attitude, while considering capacity and timeframe to complete assigned tasks
• Carry out tasks with great accuracy and in a timely manner – Organized
• To be a good team player with teamwork spirit
• To show initiative in all co-ordination work

*** Only those who are currently residing in Singapore need to apply for this role ***

Additional Information

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law
• Health Plan: Medical, Accident Insurance
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.