Agent - Air Export Customer Service

Expeditors; Singapore; On-site; SGD 45,000 - 71,000; Full time

Benefits offered by this job

Health Plan

Training & Development

Job summary

Expeditors in Singapore is seeking an experienced Customer Service Specialist for air export bookings and freight inquiries. You will handle incoming calls, provide quotes, and ensure data accuracy in ETMS, while adhering to GDP/GDPMDS regulations.

The role requires 3–5 years in logistics, strong English, and excellent communication. You will build rapport with customers and support the department supervisor in delivering timely, compliant shipments.

Qualifications

• Minimum tertiary education with 3 to 5 years’ relevant industry experience.
• Computer literate and able to operate email.
• Good interpersonal, communication and problem-solving skills.
• Good written and spoken English.

Responsibilities

• Answer all incoming calls promptly and politely.
• Handle all air export shipment bookings via different channels of communication.
• Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
• Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
• Ensure that all Pharmaceutical & Healthcare requirements per GDP/GDPMDS regulations and directives, as required.
• Provide flight details promptly and give timely feedback to customers on freight status.
• Obtain rates approval from customer & raise F2F / BCR before shipment departs.
• Monitor shipment uplift and transit(s) to ensure timely arrival/delivery to consignee and highlight delays.
• Ensure timely creation & updates for specific customers’ SOPs.
• Respond to customer complaints and enquiries promptly and provide possible solutions or recovery actions.
• Build good business rapport with external and internal customers.
• Prepare and submit reports timely whenever required.
• Take on additional tasks delegated by Department Supervisor/ Manager.

Skills

Interpersonal skills

Communication

Problem solving

Written and spoken English

Education

Tertiary education

Tools

ETMS

Job description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

• Only those who are currently residing in Singapore need to apply ****

Job Description

• Answer all incoming calls promptly and politely.
• Handle all air export shipment bookings via different channels of communication.
• Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
• Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
• Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Provide flight details promptly and give timely feedback to customers on freight status.
• Obtain rates approval from customer & raise F2F / BCR before shipment departs.
• Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
• Ensure timely creation & updates for specific customers’ SOPs.
• Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
• Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
• Build good business rapport with both external and internal customers.
• Prepare and submit reports timely whenever required.
• Take on additional tasks delegated by Department Supervisor/ Manager.

Qualifications

Minimum tertiary education with 3 to 5 years’ relevant industry experience.

• Computer literate and able to operate email.
• Good interpersonal, communication and problem-solving skills.
• Good written and spoken English

Additional Information

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law
• Health Plan: Medical, Accident Insurance
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.