Aftersales Service Planning Senior Executive/ Executive

BYD (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

BYD (Singapore) Pte. Ltd. is seeking an experienced Aftersales Planning professional to drive service capacity, demand forecasting, and network coordination.

The role focuses on optimizing workshop utilization and technician scheduling while aligning with HQ directives and regional dealers. The ideal candidate will have 2–5 years in aftersales or service planning, strong analytics, and experience with DMS or similar planning systems.

Qualifications

• 2–5 years of experience in aftersales, service operations, or service planning role.
• Strong analytical and forecasting skills; proficient in Excel/data analysis tools.
• Experience with DMS or aftersales planning systems preferred.
• Good stakeholder coordination skills across departments and/or dealer network.

Responsibilities

• Forecast service demand based on vehicle population, warranty expiry, and seasonality.
• Develop workshop capacity plans covering bay utilization, technician hours, and manpower.
• Plan and coordinate scheduling for routine services, campaigns, and recalls.
• Track service KPIs — revenue, labor efficiency, absorption rate, retention rate, CSI — and report against targets.
• Analyze service trends and warranty data to identify planning gaps and improvement opportunities.
• Liaise with distributors/dealers to align service capacity planning with network-wide standards and demand.
• Support rollout of service campaigns and promotional maintenance packages, ensuring scheduling readiness.
• Prepare periodic reports on service throughput, technician utilization, and appointment fill rates.

Skills

Forecasting

Excel/Data analysis

DMS/aftersales systems

Education

Diploma/Bachelor's degree in Business/Engineering/Automotive Technology

Tools

DMS systems

Job description

Key Responsibilities & Roles

1. Service Capacity & Demand Planning

• Forecast service demand based on vehicle/equipment population, warranty expiry, and seasonal trends
• Develop workshop capacity plans covering bay utilization, technician hours, and manpower allocation
• Plan and coordinate scheduling for routine services, campaigns, and recall programs

2. Business Planning & KPI Management

• Support development of aftersales budgets, forecasts, and business plans
• Track service KPIs — revenue, labor efficiency, absorption rate, retention rate, CSI — and report against targets
• Analyze service trends and warranty data to identify planning gaps and improvement opportunities

3. Network Scheduling Support

• Liaise with distributors/dealers to align service capacity planning with network-wide standards and demand
• Support rollout of service campaigns and promotional maintenance packages, ensuring scheduling readiness

4. Reporting & Analysis

• Prepare periodic reports on service throughput, technician utilization, and appointment fill rates
• Provide data-driven recommendations to improve scheduling efficiency and reduce customer wait times

5. Technical & Operational Readiness

• Assess and report on network readiness to support new product launches and existing models
• Lead evaluation of Integrated Logistics Support (ILS) adequacy, including:
  • Special tooling and diagnostic equipment
  • Facility suitability and workshop layout
  • Technician skills and training needs
  • Manpower planning and technical documentation
• Collaborate with Engineering & Technical Support on these assessments

6. Training Support

• Support HQ training department in planning training centre curricula for non-technical/soft skills

7. Process & Digital Improvement

• Identify opportunities to streamline booking and scheduling workflows
• Support digital initiatives such as online booking systems and service planning tools

8. Cross-Functional Coordination

• Work closely with Service Operations, Parts, Marketing, and Warranty teams to align planning activities
• Coordinate with OEM/HQ (if applicable) on capacity planning for new model launches or major campaigns

Qualifications and Experience

• Diploma/Bachelor's degree in Business, Engineering, Automotive Technology, or related field
• 2–5 years of experience in aftersales, service operations, or service planning role
• Strong analytical and forecasting skills; proficient in Excel/data analysis tools
• Experience with DMS or aftersales planning systems preferred
• Good stakeholder coordination skills across departments and/or dealer network