Quality & Strategic Senior Executive/ Executive - Aftersales

BYD (Singapore) Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

BYD (Singapore) Pte. Ltd. is seeking an experienced leader to oversee after-sales quality and strategic management. You will define KPIs, lead audits, and drive improvements across service centers, technicians, and processes.

This role requires 5–8+ years in relevant fields, strong knowledge of ISO 9001 and Lean, and proven leadership to mentor the after-sales team and partner with HQ on transformation initiatives like CRM deployment.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field.
• 5–8+ years in after-sales, customer service, or quality management, with 2–3 years in a leadership role.
• Strong knowledge of quality frameworks (ISO 9001, Six Sigma, Lean).
• Excellent analytical, communication, and stakeholder management skills.

Responsibilities

• Define and monitor quality KPIs for after-sales and warranty.
• Conduct audits of service centers and processes for compliance.
• Lead root-cause analysis and corrective actions for issues.
• Collaborate with HQ to resolve quality problems.
• Develop and execute the after-sales strategic roadmap.
• Identify growth opportunities in services and pricing strategies.
• Lead digital transformation, CRM and service management initiatives.
• Mentor after-sales team and report to senior leadership.

Skills

After-sales leadership

Customer service

Quality management

Strategic leadership

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Tools

CRM systems

Service management systems

Six Sigma tools

Job description

Roles & Responsibility

Quality Management

• Define and monitor quality standards (KPIs) for after-sales service, repair turnaround, warranty claims, and customer satisfaction
• Conduct regular audits of service centers, technicians, and processes to ensure compliance with quality standards
• Investigate recurring product/service failures and lead root-cause analysis and corrective action plans
• Work with HQ to resolve reflected quality issues

Strategic Management

• Develop and execute the after-sales strategic roadmap aligned with overall business goals
• Analyze market trends, competitor service models, and customer feedback to identify growth opportunities (extended warranties, service contracts)
• Define pricing and service-level strategies for maintenance, repair, and spare parts
• Lead digital transformation initiatives (CRM, service management systems, predictive maintenance)

Cross-Functional Leadership

• Collaborate with Sales, Engineering to feed customer/quality insights back into product improvement
• Manage and mentor the after-sales team (service managers, quality engineers, support staff)
• Report performance to senior leadership with actionable recommendations

Requirements

• Bachelor's degree in Engineering, Business Administration, or related
• 5–8+ years in after-sales, customer service, or quality management, with at least 2–3 years in a strategic/leadership role
• Strong knowledge of quality frameworks (ISO 9001, Six Sigma, Lean)
• Strong analytical, communication, and stakeholder management skills