Service Manager

1 supplier pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

1 supplier pte. ltd. is seeking an experienced professional to supervise day-to-day after-sales operations, align service tasks with the business plan, and maintain strong client relationships.

The role requires coordinating with service engineers, vendors, and partners to ensure delivery against commitments. You will lead on-site activities, prepare site procedures, and support tendering, pricing, and reporting efforts while continuously improving service performance and customer satisfaction

Qualifications

• Technical and commercial offers, project management, and on-site coordination.
• Experience with maintenance (MRO) and mechanical engineering concepts.
• Proficient in P&ID, hydraulics and wiring diagrams for troubleshooting.

Responsibilities

• Supervise day-to-day after-sales operations.
• Establish task priorities for the service team according to business plan.
• Maintain business relationships with current clients.
• Develop or capture new business opportunities to extend after-sales portfolio and turnover.
• Monitor and ensure turnover and gross margins are respected.
• Communicate clearly with clients, partners & suppliers.
• Provide strong technical support & back-up to the Service team.
• Ensure projects follow-up with clients/partners/suppliers locally and overseas.
• Support the Service team with after-sales projects: RFQs/tenders, technical & commercial offers, pricing & Ts&Cs negotiation, resource planning, service reports.
• Provide on-line technical assistance to clients via phone/WhatsApp/emails.
• Maintain after-sales project documentation and folders up-to-date.
• Conduct Service team performance reviews and define objectives.

Skills

Technical & Commercial offers

Project management

Microsoft Office

Maintenance (MRO)

Mechanical Engineering

P&ID, hydraulic & wiring diagrams

Troubleshooting, technical analysis

On-site coordination

Technical Support

Clear communication

Client satisfaction

Interpersonal skills

Multi-cultural openmindedness

Team player

Solutions finding

Analytical thinking

Responsiveness

Adaptability

Tools

MS Office Suite

Job description

Office:

• Supervise the day-to-day operations on the After-Sales business.
• Establish tasks priorities for the Service team according to business plan.
• Maintain business relationship with current clients.
• Develop or capture new business opportunities to extend After-Sales portfolio and turnover.
• Monitor and ensure turnover and gross margins are respected.
• Communicate clearly with clients, partners & suppliers.
• Provide strong technical support & back-up to the Service team of technicians & engineers.
• Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).
• Support the Service team with after-sales projects when necessary:
  • RFQs / tenders
  • Technical analysis & clarifications
  • Technical & Commercial offers
  • Pricing & Ts&Cs negotiation
  • Resources planning
  • Service Reports & technical memos
  • Invoicing
• Provide on-line technical assistance to clients (phone, WhatsApp & emails).
• Maintain After-Sales projects documentation and folders up-to-date.
• Conduct Service team’s regular performance reviews and define objectives.

On-Site:

• Able to coordinate on-site jobs independently with clients and a team of Service Engineers & Workers (if required).
• Perform on-site troubleshooting and analyze issues (symptoms, root-causes, tests, solutions).
• Liaise with manufacturers in Europe to resolve clients’ issue.
• Prepare on-site operations, define and write site jobs procedures.
• Participate in Site Acceptance Tests with clients, partners and suppliers (if required).

Skills

• Technical & Commercial offers
• Project management
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Maintenance (MRO)
• Mechanical Engineering
• P&ID, hydraulic & wiring diagrams understanding
• Troubleshooting, technical analysis
• On-site coordination
• Technical Support
• Clear communication
• Client satisfaction
• Interpersonal skills
• Multi-cultural openmindedness
• Team player
• Solutions finding
• Analytical thinking
• Responsiveness
• Adaptability