Technical Engineer (Aftersales)

BYD (Singapore) Pte. Ltd.; Singapore; On-site; SGD 42,000 - 78,000; Full time

Job summary

BYD (Singapore) Pte. Ltd. is seeking a technically skilled professional to provide on-site and off-site support to dealers and workshops, manage support tickets within SLAs, and escalate unresolved cases to HQ.

The role also covers maintaining ILS manuals and SST inventory, coordinating technical campaigns, analyzing field data, delivering dealer training, and processing warranty claims with HQ guidance. Travel to dealer sites is expected.

Qualifications

• Diploma/Degree in Automotive, Mechanical, or Electrical/Electronic Engineering.
• 2–5 years' experience in automotive after-sales, technical support, or field service (preferred in OEM/dealer environment).
• Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems.
• Familiarity with warranty processes, technical bulletins/campaigns, and service documentation.
• Experience conducting technical training or coaching dealer technicians is an advantage.
• Willing and able to travel to dealer/distributor sites for on-site support.
• Good communication skills—able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders.

Responsibilities

• Provide on-site and off-site technical support to dealers/workshops.
• Manage and resolve technical support tickets within defined SLAs.
• Escalate unresolved cases to HQ/relevant technical teams.
• ILS (Integrated Logistics Support) Maintenance: maintain/update technical manuals and SST list.
• APTC (Technical Campaign) Management: disseminate campaign bulletins and track compliance.
• Data Analysis & HQ Feedback: analyze field data, report findings, track resolution to closure.
• Technical Activities: plan and execute engagement programs across dealer network.
• Training & Competency Development: develop training materials, conduct training sessions, track progress.
• Warranty Claims: review, validate, and process warranty claims with HQ guidance.
• Technical Hotline (Internal Support): act as technical point of contact for internal departments.
• HQ Support: support HQ-driven benchmarking, competitor analysis, and studies.
• Lubricants & Accessories: provide guidance on approved lubricants and accessories.

Skills

Diagnostic skills

Troubleshooting

Communication skills

Field service

Willing to travel

Data analysis

Warranty processes

Training/coaching

Education

Diploma/Degree in Automotive, Mechanical, or Electrical/Electronic Engineering

Job description

Roles & Responsibility

1. Technical Support
   • Provide on-site and off-site technical support to dealers/workshops
   • Manage and resolve technical support tickets within defined SLAs
   • Escalate unresolved cases to HQ/relevant technical teams
2. ILS (Integrated Logistics Support) Maintenance
   • Maintain and update technical manuals
   • Maintain and update Special Service Tools (SST) list and tool inventory requirements
3. APTC (Technical Campaign) Management
   • Fan out technical campaign bulletins/instructions to dealer network
   • Track and follow up on campaign closure status and compliance across all affected vehicles/dealers
4. Data Analysis & HQ Feedback
   • Analyze field data, failure trends, and recurring technical issues
   • Report findings to HQ and track feedback/resolution to closure
5. Technical Activities
   • Plan and execute technical engagement programs: Tech Star, Safety Month, Quarterly Activities, Technical Camp
   • Coordinate participation and logistics for these programs across dealer network
6. Training & Competency Development
   • Develop training materials and curriculum for dealer technicians
   • Conduct technical training sessions and competency assessments
   • Track training completion and skill-gap closure
7. Warranty Claims
   • Review, validate, and process warranty claims for technical accuracy
   • Liaise with HQ on warranty policy and claim disputes
8. Technical Hotline (Internal Support)
   • Serve as technical point of contact/hotline for internal departments (Customer Service, Sales) on product-related queries
9. HQ Support
   • Support HQ-driven initiatives: benchmarking studies, competitor analysis, technical studies
10. Lubricants & Accessories
    • Provide technical guidance on approved lubricants and accessories
    • Support technical evaluation/testing of new lubricant/accessory offerings
11. Work Procedures Localisation
    • Localize HQ work procedures/SOPs for market-specific requirements (language, regulatory, operational context)

Key Requirements

• Diploma/Degree in Automotive, Mechanical, or Electrical/Electronic Engineering
• 2–5 years' experience in automotive after-sales, technical support, or field service (automotive OEM/dealer environment preferred)
• Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems
• Familiarity with warranty processes, technical bulletins/campaigns, and service documentation
• Experience conducting technical training or coaching dealer technicians is an advantage
• Willing and able to travel to dealer/distributor sites for on‑site support
• Good communication skills — able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders
• Comfortable working with data (failure trends, KPIs, HQ reporting) and common office/reporting tools
• Preferred with valid driving license