After Sales Service Technician

WEG SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

WEG SINGAPORE PTE. LTD. seeks a field service engineer to install, commission, and service WEG drives, motors, and alternators at customer sites in Singapore and ASEAN regions.

You will work with control systems to integrate VFDs and motors, ensuring proper setup and operation. Fresh ITE graduates are welcome; training will be provided. The role emphasizes on-site maintenance, troubleshooting, customer training, health and safety compliance, strong communication, and collaboration with technical

Qualifications

• Fresh ITE graduates welcome; training will be provided.
• Travel within ASEAN region for on-site service, commissioning, maintenance and customer support.

Responsibilities

• Installation and commissioning of WEG products at customer sites.
• Work with control systems to integrate VFDs and motors into a cohesive operation.
• Perform field service or maintenance and troubleshooting to ensure smooth operation.
• Provide technical support and guidance to customers regarding product usage and maintenance.
• Conduct on-site training sessions for clients on how to operate and maintain equipment.
• Offer technical consultation to assist in resolving complex technical issues.
• Maintain detailed service records, including maintenance schedules, repairs, and customer feedback.
• Ensure compliance with health, safety regulations on-site and promote a safe working environment.
• Collaborate with technical and support teams to resolve complex issues and maintain client relationships.
• Analyse data and report findings to support product and system improvements.
• Inspect inventory levels and reorder materials to maintain stock for ongoing projects.
• Assist with presentations and documentation for internal and external stakeholders.
• Provide urgent support during emergency breakdowns to minimize downtime.

Job description

Fresh ITE graduates are welcome to apply. Training will be provided

What you'll be doing

1. Installation and Commissioning:

• Responsible for the installation and commissioning of WEG products(such as Electric motor, Drives & Alternator) and equipment at customer sites.

• Work closely with control systems to integrate VFDs and motors into a cohesive operation.

• Ensure that all equipment is set up correctly and meets operational standards.

2. Maintenance and Repairs

• Perform field service or maintenance and troubleshooting of equipment to ensure smooth operation.

• Diagnose and repair technical issues related to equipment malfunction or failure.

3. Customer Training and Support:

• Provide technical support and guidance to customers regarding product usage and maintenance.

• Conduct on-site training sessions for clients on how to operate and maintain equipment.

4. Technical Support and Consultation

• Offer technical consultation to assist in resolving complex technical issues.

• Collaborate with the technical team to develop solutions tailored to customer needs.

5. Documentation and Reporting:

• Maintain detailed service records, including maintenance schedules, repairs, and customer feedback.

• Submit regular reports on job status, equipment conditions, and service-related activities to management.

• Provide recommendations for improvements based on site observations and customer input.

6. Health, Safety, and Compliance

• Ensure compliance with local health and safety regulations while on- site.

• Promote a safe working environment by following safety protocols and using proper safety equipment.

• Adhere to company policies and guidelines for quality control and industry standards.

7. Collaboration, Coordination, and Customer RelationshipManagement:

• Work closely with the technical and support teams to resolve complex technical issues.

• Maintain strong relationships with clients, addressing technical inquiries and service-related concerns.

8. Travel Requirements:

• Willingness to travel in ASEAN region for on-site service, commissioning/installations, maintenance, and customer support.

• Occasional travel to regional or overseas locations may be required based on project needs and customer requirements.

9. Experimentation and Investigation:

• Analyse data and report findings to support product and system improvements.

10. Inventory and Materials Management:

• Inspect inventory levels and reorder materials and technical components to maintain stock for ongoing projects.

• Ensure the availability of necessary parts and components to avoid project delays.

11. Record-Keeping and Presentation Support:

• Assist with presentations and documentation for internal and external stakeholders.

12. Emergency Response / Urgent Support:

• Provide urgent support and troubleshoot critical issues during emergency breakdowns to minimize downtime.

• Respond quickly to urgent customer service requests, ensuring minimal disruption to operations.

13. Strong Communication Skills:

• Verbal Communication: Ability to articulate thoughts and ideas clearly and confidently in meetings, presentations, and discussions with colleagues, clients, and stakeholders.

• Written Communication: Skilled in drafting clear, concise, and professional emails, reports, and documentation for both internal and external audiences.

• Active Listening: Able to attentively listen and respond appropriately to ensure understanding and build effective working relationships.

• Interpersonal Skills: Comfortable interacting with a wide range of individuals and fostering positive relationships in both team environments and one-on-one situations.

• Adaptability in Communication: Adjust communication style and tone depending on the audience, whether addressing technical teams, senior management, or customers.

• Conflict Resolution: Ability to navigate difficult conversations or misunderstandings with tact and diplomacy to maintain a positive and productive work atmosphere.