About Us
WEG Singapore Pte Ltd, a subsidiary of the WEG Group, has a strong presence in over 135 countries. We are committed to delivering high-quality products and exceptional customer service. Due to business expansion, we are currently seeking a talented and qualified Technical Services Engineer to join our team.
The Service Engineer plays a crucial role in ensuring the efficient installation, maintenance, and troubleshooting of WEG products and equipment at customer sites. This position is vital in providing high-quality technical assistance, training, and guidance to our customers. The Service Engineer works closely with clients, engineers, and cross-functional teams to develop customised solutions that meet customer needs and drive operational excellence.
What we offer
At WEG Singapore Pte Ltd, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary and benefits package, we offer opportunities for professional development, ongoing training, and a collaborative work environment that encourages teamwork.
- AWS & Variable Bonus
- Medical benefits
- Group Health Insurance
- Annual Salary increment
What you'll be doing
-
Installation and Commissioning:
- Responsible for the installation and commissioning of WEG products(such as Electric motor, Drives & Alternator) and equipment at customer sites.
- Work closely with control systems to integrate VFDs and motors into a cohesive operation.
- Ensure that all equipment is set up correctly and meets operational standards.
-
Maintenance and Repairs:
- Perform field service for maintenance and troubleshooting of equipment to ensure smooth operation.
- Diagnose and repair technical issues related to equipment malfunction or failure.
-
Customer Training and Support:
- Provide technical support and guidance to customers regarding product usage and maintenance.
- Conduct on-site training sessions for clients on how to operate and maintain equipment.
-
Technical Support and Consultation:
- Offer technical consultation to assist in resolving complex technical issues.
- Collaborate with the technical team to develop solutions tailored to customer needs.
-
Documentation and Reporting:
- Maintain detailed service records, including maintenance schedules, repairs, and customer feedback.
- Submit regular reports on job status, equipment conditions, and service-related activities to management.
- Provide recommendations for improvements based on site observations and customer input.
-
Health, Safety, and Compliance:
- Ensure compliance with local health and safety regulations while on-site.
- Promote a safe working environment by following safety protocols and using proper safety equipment.
- Adhere to company policies and guidelines for quality control and industry standards.
-
Collaboration, Coordination, and Customer Relationship Management:
- Work closely with the technical and support teams to resolve complex technical issues.
- Maintain strong relationships with clients, addressing technical inquiries and service-related concerns.
-
Travel Requirements:
- Willingness to travel in ASEAN region for on-site service, commissioning/installations, maintenance, and customer support.
- Occasional travel to regional or overseas locations may be required based on project needs and customer requirements.
-
Experimentation and Investigation:
- Analyse data and report findings to support product and system improvements.
-
Inventory and Materials Management:
- Inspect inventory levels and reorder materials and technical components to maintain stock for ongoing projects.
- Ensure the availability of necessary parts and components to avoid project delays.
-
Record-Keeping and Presentation Support:
- Assist with presentations and documentation for internal and external stakeholders.
-
Emergency Response / Urgent Support:
- Provide urgent support and troubleshoot critical issues during emergency breakdowns to minimize downtime.
- Respond quickly to urgent customer service requests, ensuring minimal disruption to operations.
-
Strong Communication Skills:
- Verbal Communication: Ability to articulate thoughts and ideas clearly and confidently in meetings, presentations, and discussions with colleagues, clients, and stakeholders.
- Written Communication: Skilled in drafting clear, concise, and professional emails, reports, and documentation for both internal and external audiences.
- Active Listening: Able to attentively listen and respond appropriately to ensure understanding and build effective working relationships.
- Interpersonal Skills: Comfortable interacting with a wide range of individuals and fostering positive relationships in both team environments and one‑on‑one situations.
- Adaptability in Communication: Adjust communication style and tone depending on the audience, whether addressing technical teams, senior management, or customers.
- Conflict Resolution: Ability to navigate difficult conversations or misunderstandings with tact and diplomacy to maintain a positive and productive work atmosphere.
What we're looking for
- Diploma & Degree in Electrical Engineering or any relevant qualification.
- Fresh graduates from ITE or Polytechnic are welcome to apply
- Possess an min 3 years’ experience in commissioning & trouble shooting of Electric motor, drives and control system for Marine vessel is desired.
- Possess strong technical skills, including knowledge of electrical systems, PLC, communication protocols, troubleshooting techniques, and safety practices.
- Good communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
- Experience working in marine industry will be advantage
- Positive attitude and a team player
- Bilingual as need to communicate with China counterpart