Field Assistant Engineer

AEM Singapore Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

AEM Singapore Pte. Ltd. is seeking a proactive Field Service Engineer to support installation, commissioning, maintenance, and repair of AEM equipment at customer sites across Singapore.

You will collaborate with senior engineers to resolve issues and ensure high uptime through hands-on diagnostics and rapid response. Ideal candidates are graduates in Electrical/Electronics/Mechatronics with a customer-focused mindset, readiness to travel, and a safety-first approach.

Qualifications

• Diploma or Degree in Electrical, Electronics, Mechanical, or Mechatronics engineering.
• Fresh graduates welcome.
• Up to 1 year field service experience advantageous.
• Proficient in MS Office and Windows-based systems.
• Hands-on with mechanical and electrical equipment, tools, and testing instruments.
• Troubleshooting knowledge for electronic, electromechanical, mechanical or fluid systems is advantageous.
• Experience with Semiconductor Test Equipment or ATE is a plus but not required.
• Professional and customer-focused mindset with a commitment to quality and safety.
• Able to lift equipment and stand for extended periods.
• Willing to travel within Singapore and overseas for customer support and training

Responsibilities

• Support field installation, commissioning, preventive maintenance, troubleshooting, and repair activities for AEM equipment.
• Work closely with senior engineers to resolve equipment and system issues at customer sites.
• Assist in diagnosing and resolving product quality, reliability, and functionality concerns.
• Maintain a high level of responsiveness in closing customer service requests and escalations.
• Provide timely updates and technical support to customers under the guidance of senior team members.
• Assist in developing and maintaining Best Known Methods, Work Instructions, Technical Service Bulletins, and other service documentation.
• Follow established safety, quality, and operational procedures during all service activities.
• Collaborate with Manufacturing, Engineering, and other internal teams to improve product performance and customer satisfaction.
• Support continuous improvement initiatives to enhance service efficiency and reduce recurring field issues.

Skills

Troubleshooting

Electrical knowledge

Mechanical skills

Customer focus

Travel readiness

Education

Electrical/Electronics/Mechatronics degree

Job description

Responsibilities

• Support field installation, commissioning, preventive maintenance, troubleshooting, and repair activities for AEM equipment.
• Work closely with senior engineers to resolve equipment and system issues at customer sites.
• Assist in diagnosing and resolving product quality, reliability, and functionality concerns.
• Maintain a high level of responsiveness in closing customer service requests and escalations.
• Provide timely updates and technical support to customers under the guidance of senior team members.
• Assist in developing and maintaining Best Known Methods (BKM), Work Instructions (WI), Technical Service Bulletins (TSB), and other service documentation.
• Follow established safety, quality, and operational procedures during all service activities.
• Collaborate with Manufacturing, Engineering, and other internal teams to improve product performance and customer satisfaction.
• Support continuous improvement initiatives to enhance service efficiency and reduce recurring field issues.

Requirements

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, or a related discipline.
• Fresh graduates are welcome to apply.
• Candidates with up to 1 year of field service or technical support experience will have an added advantage.
• Proficient in Microsoft Office applications and Windows-based systems.
• Hands-on with mechanical and electrical equipment, tools, and testing instruments.
• Knowledge of troubleshooting electronic, electromechanical, mechanical, or fluid handling systems is advantageous.
• Experience in Semiconductor Test Equipment, FT (Final Test), or ATE (Automated Test Equipment) is a plus but not required.
• Professional and customer-focused mindset with a commitment to quality and safety.
• Able to lift equipment and tools when required.
• Able to stand for extended periods during equipment installation and servicing.
• Comfortable working in confined spaces or elevated areas when necessary.
• Willing to travel within Singapore and overseas for customer support and training assignments