Senior Aftersales Engineer - Automation & Logistics

LIBIAO ROBOTICS

Singapore

On-site

SGD 60,000 - 90,000

Full time

37 hours ago

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Job summary

LIBIAO ROBOTICS in Singapore seeks a Customer Service Engineer for automated warehouses. You will provide technical support, perform maintenance, and optimize equipment performance to ensure reliability and customer satisfaction.

The role requires 3+ years in after-sales or maintenance of automated systems, with PLC/HMI experience, and proficiency in English and Mandarin. You will train operators, handle spare parts coordination, and collaborate with R&D for product improvements.

Qualifications

3+ years in after-sales / customer services technical support or equipment maintenance for automated systems (logistics/industrial).
Experience with robotics and ASRS systems preferred.
Proficient reading mechanical/electrical diagrams; troubleshoot with multimeters.
Strong English and Mandarin communication skills.

Responsibilities

Provide equipment maintenance and technical support at customer sites.
Respond to repair requests, troubleshoot mechanical, control, or software failures.
Monitor equipment availability and propose optimization solutions.
Coordinate spare parts supply with the supply chain and guide replacements.
Train customer operators and maintain customer relationships.
Collaborate with R&D and production for feedback and upgrades; participate in system/device upgrades.