After-Sales Engineer

Hai Robotics Co. Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Hai Robotics Co. Ltd in Singapore is looking for a qualified After-Sales Service Manager to manage customer service requests and enhance service quality. The role requires a Nitec or Diploma in engineering, with at least 3 years of relevant experience. The ideal candidate will possess excellent communication and problem-solving skills, be familiar with robotics and logistics, and have a basic proficiency in English and Mandarin. This position is critical for maintaining customer satisfaction and service standards.

Qualifications

• At least 3 years of work experience in after-sales service and maintenance.
• Familiar with robotics, warehousing, and logistics.
• Basic proficiency in English and Mandarin.

Responsibilities

• Handle customer after-sales service requests and complaints.
• Analyze after-sales service data and enhance service quality.
• Develop and refine after-sales service processes.

Skills

Communication skills

Problem-solving skills

Team management

Education

Nitec or Diploma in mechanical engineering, mechatronic, automation, electronic engineering

Job description

Key Responsibilities

• Handle customer after-sales service requests and complaints and resolve issues in a timely manner.
• Maintain good communication and relationships with customers, understand customer needs and provide timely feedback.
• Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction.
• Develop and refine after-sales service processes and standards to ensure the quality and efficiency of after-sales services.
• Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback.

Skills and Background

• Nitec or Diploma and above, preferably mechanical engineering, mechatronic, automation, electronic engineering, or related fields.
• At least 3 years of work experience in a relevant field, preferably experience in after-sales service and maintenance.
• Possess excellent communication skills and team management abilities, able to effectively coordinate and lead a team to achieve work objectives.
• Strong problem-solving skills and customer service awareness, able to quickly respond to customer needs and provide satisfactory solutions.
• Familiar with robotics, warehousing, logistics, or related fields, with a deep understanding of after-sales service processes and standards.
• Basic English and Mandarin language proficiency.