Robotics After-Sales Engineer - Service Excellence Lead

Hai Robotics Co. Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Hai Robotics Co. Ltd in Singapore is looking for a qualified After-Sales Service Manager to manage customer service requests and enhance service quality. The role requires a Nitec or Diploma in engineering, with at least 3 years of relevant experience. The ideal candidate will possess excellent communication and problem-solving skills, be familiar with robotics and logistics, and have a basic proficiency in English and Mandarin. This position is critical for maintaining customer satisfaction and service standards.

Qualifications

• At least 3 years of work experience in after-sales service and maintenance.
• Familiar with robotics, warehousing, and logistics.
• Basic proficiency in English and Mandarin.

Responsibilities

• Handle customer after-sales service requests and complaints.
• Analyze after-sales service data and enhance service quality.
• Develop and refine after-sales service processes.

Skills

Communication skills

Problem-solving skills

Team management

Education

Nitec or Diploma in mechanical engineering, mechatronic, automation, electronic engineering

Job description

Hai Robotics Co. Ltd in Singapore is looking for a qualified After-Sales Service Manager to manage customer service requests and enhance service quality. The role requires a Nitec or Diploma in engineering, with at least 3 years of relevant experience. The ideal candidate will possess excellent communication and problem-solving skills, be familiar with robotics and logistics, and have a basic proficiency in English and Mandarin. This position is critical for maintaining customer satisfaction and service standards.