Customer Service Executive – After Sales

Nanofilm Technologies International Limited; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A technology firm in Singapore is seeking a motivated individual for a customer service role. The ideal candidate will prepare quotations, manage customer inquiries, and assist with logistics operations. The position requires proficiency in Microsoft Office, strong verbal and written communication skills, and fluency in both English and Chinese. Candidates must be comfortable working on-site from Monday to Friday. Join us for a dynamic work environment focused on customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Efficient time management skills, capable of handling multiple tasks.
• Basic problem-solving skills to address customer inquiries and issues, elevate complex problems appropriately.
• Experience in SAP and CRM is an added advantage.
• Proficient in written and spoken English and Chinese, to support regional and China‑based stakeholders.
• Comfortable working from office (on-site), Monday – Friday.

Responsibilities

• Prepare quotations for customers and process purchase orders.
• Keep records of customer sales activities and warranty matters.
• Assist with visa applications and ticket bookings.
• Communicate and respond formally to all customers’ inquiries through email.
• Participate in safe keeping and stock take confirmation activity of spare parts inventory.
• Facilitate shipment of spare parts and other items to ensure efficient and smooth logistics operations.
• Coordinate parts manufacturing and modification with workshop.
• Manage and coordinate parts return & repair requests.
• Ensure compliance with company policies and procedures related to customer service and order processing.

Skills

Excellent verbal and written communication

Interpersonal skills

Proficient in Microsoft Office

Time management skills

Basic problem-solving skills

Proficient in English and Chinese

Tools

SAP

CRM

CRM

Job description

Job Description

• Prepare quotations for all customers as requested, compile parts list, process PO, raise PR.
• Keep an administrative record of all the customer sales activities and warranty related matters.
• Assist visa applications, ticket bookings, and accommodation arrangements when required for After Sales related matters.
• Communicate and respond formally to all customers’ inquiries through email.
• Participate in safe keeping and stock take confirmation activity of spare parts inventory.
• Facilitate shipment of spare parts and other items to ensure efficient and smooth logistics operations.
• Coordinate parts manufacturing and modification with workshop.
• Manage and coordinate parts return & repair requests.
• Ensure compliance with company policies and procedures related to customer service and order processing.

Requirements

• Excellent verbal and written communication and strong interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Efficient time management skills, capable of handling multiple tasks simultaneously.
• Basic problem-solving skills to address customer inquiries and issues, elevate complex problems appropriately.
• Experience in SAP and CRM is an added advantage.
• Proficient in written and spoken English and Chinese, to support regional and China‑based stakeholders.
• Comfortable working from office (on-site), Monday – Friday.