Affluent Concierge & Relationship Manager

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Client Services professional to manage affluent clients, deliver bespoke concierge experiences, and drive lifestyle initiatives. You will collaborate with Product, Marketing, and private client teams to ensure outstanding service and client satisfaction.

The role requires strong relationship skills, event attendance in evenings/weekends, and a proactive, detail-oriented mindset to elevate the client journey.

Qualifications

• Experience servicing affluent or high-net-worth clients.
• Excellent communication and client relationship skills.
• Willing to attend client events during evenings/weekends.
• Proactive team player with sound judgment and organisational abilities.

Responsibilities

• Serve as the primary point of contact for selected top-tier clients, managing credit card servicing and lifestyle-related requests.
• Deliver personalised concierge services and account management to enhance customer experience and drive card billings.
• Support the acquisition of new affluent customers and strengthen client relationships.
• Develop merchant partnerships and lifestyle benefits to provide exclusive experiences for affluent cardholders.
• Support product development initiatives and drive overall product KPIs.
• Monitor external vendors and ensure the quality of lifestyle services meets service standards.
• Conduct research and coordinate logistics to fulfil clients’ requests and provide exceptional service.
• Collaborate with Product & Marketing teams, Private Client Relationship Managers and Customer Service teams to improve the customer journey.
• Assist in organising client events and managing project initiatives.
• Ensure compliance with KYC/AML requirements, internal policies and applicable regulations.

Skills

Client relationship management

Communication

Problem solving

Attention to detail

Team player

Sales

Vendor coordination

MS Word

Excel

Education

Bachelor’s degree or relevant working experience

Tools

MS Word

Excel

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a Client Services professional to manage affluent clients, deliver bespoke concierge experiences, and drive lifestyle initiatives. You will collaborate with Product, Marketing, and private client teams to ensure outstanding service and client satisfaction.

The role requires strong relationship skills, event attendance in evenings/weekends, and a proactive, detail-oriented mindset to elevate the client journey.