VIP Lifestyle Concierge: Travel, Dining & Experiences

Aspire Lifestyles; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Aspire Lifestyles Singapore is seeking a Lifestyle Concierge to serve high and ultra-high net worth clients across phone, email and chat. You will anticipate needs, coordinate travel, dining and entertainment, and act as brand ambassador while maintaining rapport with clients.

Requirements include a Diploma in Mass Communication, Business Studies, Tourism or Hospitality; at least 2 years in luxury or travel-related service; excellent English; Mandarin is an advantage.

Qualifications

• Minimum 2 years of customer service experience in travel, tourism, hospitality, retail or hotel/guest services; concierge industry experience is an advantage.
• Demonstrated experience serving affluent or high net worth customers.
• Omnichannel experience across phone, email and chat is preferred.

Responsibilities

• Serve as the primary lifestyle and concierge point of contact for assigned customers, building rapport through personalized, informed interactions.
• Anticipate customer needs and deliver end-to-end solutions across travel, dining, entertainment and other lifestyle requests within the contractual scope of services.
• Consult and advise on travel arrangements, providing accurate and timely information; offer credible alternatives when a request cannot be fulfilled as requested.
• Represent our clients as a brand ambassador, applying each client's brand promise, benefits and privileges to enhance the customer experience.
• Own escalated customer service issues and vendor communications through to resolution, exercising sound judgement and discretion.
• Initiate outbound calls in line with program requirements.
• Communicate clearly and professionally across all channels; document customer interactions accurately in enterprise systems.
• Stay current on lifestyle trends, local events and destination knowledge relevant to affluent customer segments.
• Attend client meetings and training sessions to maintain up-to-date product and brand knowledge.
• Apply client and Group policies consistently in every customer interaction.
• Work rotating shifts on a 24/7 roster as required by the operation.
• Travel to or work from other Aspire Lifestyles locations globally where business needs require.

Skills

Customer focus

Communication

Problem solving

Drive for results

Teamwork

Education

Diploma in Mass Communication

Job description

Aspire Lifestyles Singapore is seeking a Lifestyle Concierge to serve high and ultra-high net worth clients across phone, email and chat. You will anticipate needs, coordinate travel, dining and entertainment, and act as brand ambassador while maintaining rapport with clients.

Requirements include a Diploma in Mass Communication, Business Studies, Tourism or Hospitality; at least 2 years in luxury or travel-related service; excellent English; Mandarin is an advantage.