Advisory Manager, Fair Employment & Disputes

Tripartite Alliance Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Tripartite Alliance Limited (TAL) is a Singapore-based CLG jointly established by MOM, NTUC and SNEF. The incumbent will join the Advisory team for TAFEP, providing advisory services on fair employment practices and workplace fairness across multiple touchpoints in Singapore.

The role involves guiding customers on employment disputes, including discrimination cases, and following through to case closure, while maintaining databases and contributing to process improvements.

Qualifications

• 2–3 years of experience in human resources, customer service, or counselling.
• Ability to handle difficult or sensitive issues calmly and professionally.
• Strong written and verbal communication, with attention to detail.

Responsibilities

• Provide advisory services on fair employment practices, labour legislations and workplace fairness issues through all touchpoints (email, phone, video conference and in person).
• Advise customers on employment disputes, including discrimination cases, and guide options and recourse to disputes until case closure.
• Assess contractual terminations, involuntary resignations on wrongful dismissal, including discrimination-related cases, and follow through until case closure.
• Develop and maintain accurate customer-related databases for collation and reporting purposes.
• Undertake advisory-related process improvement and/or ad hoc projects where required.

Skills

Communication

Empathy

Analytical thinking

Teamwork

Problem-solving

Tools

MS Excel

MS Word

PowerPoint

Outlook

Job description

Tripartite Alliance Limited (TAL) is a Singapore-based CLG jointly established by MOM, NTUC and SNEF. The incumbent will join the Advisory team for TAFEP, providing advisory services on fair employment practices and workplace fairness across multiple touchpoints in Singapore.

The role involves guiding customers on employment disputes, including discrimination cases, and following through to case closure, while maintaining databases and contributing to process improvements.