Admissions Operations and Enrolment Manager

RD AMERICAN SCHOOL PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RD American School in Singapore seeks an Admissions Operations & Enrolment Manager to oversee the end-to-end admissions journey, delivering premium service from enquiry to first day of school. You will lead the Admissions Operations team across enquiry management, admissions administration, enrolment and registrar services, partnering with the Head of Admissions.

The role focuses on operational excellence, event management for Open Houses and information sessions, governance of documents and

Job description

JOB TITLE: ADMISSIONS OPERATIONS AND ENROLMENT MANAGER

ABOUT

RD American School partners exclusively with Riverdale Country School - one of America's top-ranked private schools. We are more than an educational institution - we are an accelerator of learning. Our approach is grounded in cognitive science and modern pedagogy, empowering students to thrive in a complex, fast-changing world.

ROLE

The Admissions Operations & Enrolment Manager is responsible for delivering an exceptional admissions journey through operational excellence. This role oversees the end-to-end operational experience for prospective and newly enrolled families, ensuring every interaction is professional, efficient and aligned with RD American School's commitment to premium service. The role leads the Admissions Operations team across enquiry management, admissions administration, enrolment and registrar services, and admissions events. Working closely with the Head of Admissions and Admissions Acquisition team, the incumbent ensures that every prospective family experiences a seamless transition from first enquiry to their child's first day of school.

JOB RESPONSIBILITIES

Enquiry & Visitor Experience

• Lead the operational management of all first-touch interactions with prospective families, ensuring every enquiry receives a prompt, professional and personalized response.
• Manage the school's enquiry management process across all communication channels.
• Oversee reception operations to ensure a welcoming and premium visitor experience.
• Monitor enquiry response times and service level agreements (SLAs).
• Ensure accurate recording and maintenance of enquiries within the CRM system.
• Coordinate campus tours and visitor appointments.
• Establish and maintain customer service standards for all front-facing admissions staff.
• Monitor enquiry quality and recommend process improvements.
• Train and coach reception and admissions support staff on customer experience standards.

Admissions Administration

• Manage the administrative processes supporting student recruitment while ensuring efficiency, accuracy and compliance.
• Oversee the application process from submission through admissions decision.
• Verify supporting documentation and maintain application completeness.
• Coordinate admissions assessments and interview scheduling.
• Prepare and issue admissions documentation including offers and supporting communications.
• Maintain admissions records and workflow tracking.
• Develop and continuously improve admissions operating procedures.
• Ensure timely communication with prospective families throughout the admissions process.
• Produce operational reports and admissions administration metrics.

Enrolment & Registrar Services

• Lead all enrolment administration and student records management to ensure a smooth transition from accepted applicant to enrolled student.
• Manage enrolment documentation and contract administration.
• Coordinate student onboarding processes with internal departments.
• Maintain accurate student records within the Student Information System (SIS).
• Ensure compliance with school policies and regulatory requirements.
• Coordinate deposit and enrolment documentation with the Finance team.
• Oversee registrar-related documentation and student file management.
• Support government reporting and audit requirements where applicable.
• Ensure data accuracy, confidentiality and compliance with PDPA requirements.

Admissions Events & Family Engagement

• Plan and oversee the operational delivery of admissions events that strengthen the school's recruitment and onboarding experience.
• Lead the operational planning and execution of admissions-related events.
• Coordinate Open Houses, Information Sessions, Campus Tours, Orientation Program and Assessment Days.
• Manage event logistics, registrations and staffing.
• Coordinate vendors, venue setup and operational readiness.
• Prepare event materials and admissions resources.
• Monitor attendance and event outcomes.
• Conduct post-event evaluations and recommend improvements.
• Support school-wide events that contribute to admissions and family engagement objectives.

Operations Leadership & Continuous Improvement

• Provide leadership to the Admissions Operations team while continuously improving systems, workflows and service delivery.
• Lead, coach and develop the Admissions Operations team.
• Allocate resources across administration, reception, enrolment and event functions.
• Build cross-functional capabilities to ensure operational flexibility.
• Develop and maintain Standard Operating Procedures (SOPs).
• Monitor operational KPIs and service quality.
• Identify opportunities to improve efficiency through process redesign and automation.
• Foster a culture of accountability, collaboration and continuous improvement.
• Partner closely with the Admissions Acquisition team to ensure operational excellence supports recruitment objectives.

REQUIREMENTS

Education