Front Desk/Administrator

PILATES AT DEMPSEY PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

PILATES AT DEMPSEY PTE. LTD. at Dempsey Hill, Singapore, seeks a friendly front desk officer and administrative staff to greet clients, manage inquiries, handle class bookings, and support studio operations.

You will use CRM software to update customer information, coordinate schedules, and ensure bookings run smoothly. Strong communication and attention to detail are essential for delivering premium guest experiences in a boutique studio.

Qualifications

• Experience using CRM software for fitness studios.
• Ability to manage class scheduling and bookings.
• Strong communication and attention to detail.

Responsibilities

• Communicate proactively with customers to address inquiries and assist with class scheduling.
• Follow up on customer requests to ensure timely resolution.
• Perform administrative duties to maintain smooth studio operations.
• Use CRM software to manage customer information and bookings efficiently.
• Detail-oriented approach to avoid scheduling issues.

Skills

CRM software

Customer service

Scheduling

Tools

MindBody Online

Vibefam Studio

Job description

Job Summary

You will serve as the front desk officer and administrative staff at a boutique luxury Pilates studio in Singapore’s Dempsey Hill area, managing customer communications, assisting with class scheduling, and performing administrative tasks to support studio operations.

Responsibilities

• Communicate proactively with customers to address inquiries and provide assistance related to class scheduling, positive mood
• Follow up on customer requests to ensure timely and accurate resolution
• Perform administrative duties to maintain smooth studio operations
• Use CRM software to manage customer information and class bookings efficiently
• Detail oriented to ensure no scheduling issues

Preferred competencies and qualifications

• Experience using CRM software for fitness studios such as MindBody Online or Vibefam Studio timings are 8.30pm to 1.30pm, then 4.30 to 8.30pm on Mon Tues and Thurs, 3 hours break in the middle. Friday is half day at only 8.30am to 1.30pm. Weekends are 8.30am to 5.30pm straight, with 1 hour lunch break. Wednesday is off