Administrative Assistant

LUME HAN PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

LUME HAN PTE. LTD. in Singapore seeks a responsible Admin cum Customer Service Executive to support daily operations in our beauty and skincare retail business.

You will handle customer enquiries, appointment coordination, data entry, and general administrative tasks. The successful candidate will need strong communication, attention to detail, and the ability to provide a positive customer experience while supporting retail operations.

Qualifications

• Minimum GCE 'O' Level, Nitec, Diploma, or equivalent qualification preferred.
• Experience in administration or customer service is advantageous.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications (Excel, Word, email).
• Comfortable with digital communication tools and electronic records.
• Strong organisational skills and attention to detail.
• Patient, service-oriented and professional when handling inquiries.

Responsibilities

• Attend to customer enquiries through phone calls, messaging platforms, and other channels in a professional and timely manner.
• Provide accurate information about skincare products, services, promotions, appointments, and memberships.
• Schedule, confirm, reschedule, and follow up on customer appointments.
• Handle customer feedback and complaints professionally, escalating complex matters when necessary.
• Maintain positive customer relationships to support satisfaction and retention.
• Coordinate with retail and beauty teams to ensure smooth customer service and daily operations.
• Perform daily administrative duties including data entry, filing, and record maintenance.
• Maintain accurate customer databases, appointment records, enquiries, and service documentation.
• Assist with reports, updating spreadsheets, and internal communications.
• Assist with inventory records and stock coordination; coordinate with relevant teams.

Skills

Customer service

Communication skills

Organisational skills

Multitasking

Teamwork

Data entry

Education

O level / Nitec / Diploma

Tools

Microsoft Office

Excel

Word

Email

Job description

Role Overview

We are looking for a responsible, organised, andcustomer-oriented Admin cum Customer Service Executive to support our dailyadministrative operations and deliver excellent customer service within ourbeauty and skincare retail business.

The successful candidate will handle customer enquiries,appointment coordination, administrative documentation, data entry, and generaloperational support. This role is suitable for someone with good communication skills, strong attention to detail, and an interest in providing a positive customer experience in the beauty and wellness industry.

Key Responsibilities

Customer Service

• Attend to customer enquiries through phone calls, messaging platforms, and other communication channels in a professional and timely manner.
• Provide accurate information about skincare products, services, promotions, appointments, and membership programmes.
• Schedule, confirm, reschedule, and follow up on customer appointments.
• Handle customer feedback and complaints professionally, escalating complex matters to the relevant team when necessary.
• Maintain positive customer relationships and support customer satisfaction and retention.
• Coordinate with retail and beauty teams to ensure smooth customer service and daily operations.

Administrative Support

• Perform daily administrative duties, including data entry, filing, document preparation, and record maintenance.
• Maintain accurate customer databases, appointment records, enquiries, and service documentation.
• Assist with preparing reports, updating spreadsheets, and maintaining internal records.
• Support the preparation and distribution of internal communications and administrative documents.
• Assist with inventory records, stock coordination, and follow-up with relevant team members where required.
• Coordinate with internal departments and outlets to ensure administrative tasks are completed on time.

Retail and Operational Support

• Assist with customer follow-ups, promotional campaigns, and customer feedback collection.
• Support the coordination of product information, promotions, and retail activities.
• Assist with daily outlet administration and other operational tasks as required.
• Maintain proper documentation and handle customer information confidentially.
• Follow company procedures and service standards to ensure consistent customer experiences.

Requirements

• Minimum GCE 'O' Level, Nitec, Diploma, or equivalent qualification is preferred.
• Previous experience in administration, customer service, retail, or a related role is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and email.
• Comfortable using digital communication tools and maintaining electronic records.
• Strong organisational skills, attention to detail, and ability to multitask.
• Patient, service-oriented, and professional when handling customer enquiries.
• Able to work independently and collaboratively in a team.
• Candidates with no direct industry experience but who demonstrate relevant skills and a willingness to learn are welcome to apply.