Administration / Events Co-ordinator

WILLIAMS LEA PRIVATE LIMITED; Singapore; On-site; SGD 35,000 - 50,000; Full time

Benefits offered by this job

Group medical

Life insurance coverage

Wellness benefit

Maternity expense reimbursement

15 days annual leave

5 days work

Job summary

Williams Lea Private Limited in Singapore seeks a customer service professional to provide excellent client support across multiple service areas. The role involves responding to queries promptly, adhering to company policies, and delivering admin and facilities services with a professional demeanor.

The position requires a Diploma in Communications or Business Administration and 3–5 years of relevant experience.

Qualifications

• Diploma in Communication or related discipline.
• 3–5 years of relevant experience.
• Strong written and verbal communication skills.
• Professional appearance and attitude.

Responsibilities

• Manage a structured workflow for all service areas within remit.
• Ensure service levels agreed with client are achieved and continuously improved.
• Review services regularly for delivery improvements.
• Maintain stationery, facilities and equipment.
• Provide admin support and office facilities services.
• Manage room and hospitality bookings and setup.
• Coordinate hospitality and liaise with onsite cleaning teams.
• Supervise and assist at events, including overtime when required.
• Handle incoming/outgoing mail/deliveries; photocopying, scanning and printing.
• Analyze monthly activity metrics and spend.
• Address any ad-hoc requests from Williams Lea or client.

Skills

Effective communication

Customer service

Attention to detail

Independent worker

Education

Diploma in Communication

Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Purpose of Job:

This role is responsible to provide excellent customer service to Williams Lea clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Williams Lea policies and procedures, courteous interaction with clients and visitors following the Williams Lea protocols for this service, completing all work within the agreed services levels and assisting with completing general administrative duties as required.

Job Responsibilities:

• Managing a structured and efficient workflow for all service areas within your remit


• Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continously improved


• Regularly reviewing services to ensure continuous improvement of their delivery


• Ensuring stationery, facilities and other equipment are properly utilised and maintained


• Playing a flexible role assisting with the first impression, admin support and facilities services for the office


• Manage room and hospitality bookings, including setting up rooms


• Arrange hospitality and liaise with onsite cleaning teams


• Supervising and assisting at events (including evening events as agreed overtime)


• Handling all incoming and outgoing mails / deliveries


• Providing photocopying, scanning, and printing as per customer instructions


• Processing and analysing monthly activity metrics reports (volume, spend)


• Any Ad-hoc request made by Williams Lea or the client

Job Requirements:

• Diploma qualification in Communication, Business Adminstration


• 3 to 5 years of relevant experience


• Effective communication skills, both written and oral


• Passion to provide customer service with a professional attitude


• Well presented with a professional manner


• Flexible, independent, good team player


• High degree of attention to detail, ability to retain high levels of concentration in a busy working environment


• Well versed in Microsoft Excel, Word & PowerPoint

Working Location: CBD

We offer attractive remuneration package and fringe benefits such as

• 5 days work


• 15 days of annual leave


• group medical


• life insurance coverage


• wellness benefit


• maternity expense reimbursement

to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure.