Admin Executive (Learning Operations Support) @ Central - East

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 31,000 - 35,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a Learning & Development Administrator to support learning operations, instructional design, and leadership development. You will handle onboarding, attendance tracking, and records management across e-Registry and L&D SharePoint.

You will also coordinate about 40 events yearly, manage registrations and travel arrangements, and contribute to course QA and budget reporting, ensuring process improvements and digitalisation of workflows.

Qualifications

• Clear, concise written and verbal communication.
• Strong interpersonal skills and confidence working with a multi-generational workforce across functions.
• Analytical thinking and close attention to detail.
• Good planning, organisation and project coordination, with the ability to juggle multiple priorities and meet deadlines.
• Collaborative and stakeholder-focused, and able to work independently.
• Learning agility, initiative, and willingness to try new tools and approaches.
• Creative, user-centred problem-solving to improve learning experiences and processes.

Responsibilities

• Monitor completion of mandatory e-learning modules and send reminders on overdue completions.
• Send Welcome Pack emails to new hires and update the L&D Handbook.
• Maintain attendance records for learning and leadership development programmes.
• Manage electronic records in e-Registry and the L&D SharePoint.
• Coordinate about 40 learning and leadership development events a year from start to finish.
• Book flights for overseas learning trips following travel policies.
• Compile and maintain the Training Budget Dashboard and track expenditure.

Skills

Clear communication

Interpersonal skills

Attention to detail

Project coordination

Stakeholder management

Learning agility

Tools

Microsoft 365

Excel

PowerPoint

Word

Forms

Power BI

Job description

In this role, you will support learning operations, instructional design, leadership development, event management, training budget management and quality assurance. It is an opportunity for a motivated individual to gain broad exposure across learning and development functions while contributing to organisation-wide capability development.

Job Scope:

Learning & Development Administration

• Monitor completion of mandatory e-learning modules and send reminders on overdue completions.
• Send "Welcome Pack" emails to new hires and keep the L&D Handbook up to date as an onboarding reference.
• Keep attendance records for learning and leadership development programmes.
• Manage electronic records in e-Registry and the L&D SharePoint.
• Administer FormSG forms and make sure responses are captured and organised accurately.
• Arrange daily meal indents for office-based staff.

Learning & Leadership Development Programmes (including Academy programmes)

• Coordinate about 40 learning and leadership development events a year from start to finish.
• Manage registrations, venue bookings, meal indents, and buying souvenirs and awards.
• Prepare presentation materials and training resources, and support rehearsals.
• Handle event-day logistics, set-up and support for trainers.
• Book flights for about 15 overseas learning trips a year, following travel policies.
• File acknowledgement emails and submit nomination documents to HROD.

Course Quality Assurance & Evaluation

• Run learner feedback surveys and post-programme evaluations, and consolidate the results for course and programme reviews.
• Keep course QA documents (e.g. approved course outlines and assessment plans) organised, audit-ready and easy to retrieve for TPQA purposes.

Training Budget Management

• Compile and maintain the Training Budget Dashboard, consolidating how budget is used across learning activities.
• Track unit expenditure, keep accurate expenditure records and support reporting.
• Flag variances and anomalies to management.

Workforce Management System & Internal Job Postings

• Keep workforce records in the Workforce Management System accurate and current, and escalated discrepancies.
• Open and manage internal job posting exercises, including timely publication of vacancies and tracking of applicant records and status.

Process Improvement & Digitalisation

• Support users and help improve administrative data processes and workflows.

Requirements:

Core Competencies

• Clear, concise written and verbal communication.
• Strong interpersonal skills and confidence working with a multi-generational workforce across functions.
• Analytical thinking and close attention to detail.
• Good planning, organisation and project coordination, with the ability to juggle multiple priorities and meet deadlines.
• Collaborative and stakeholder-focused, and able to work independently.
• Learning agility, initiative, and willingness to try new tools and approaches.
• Creative, user-centred problem-solving to improve learning experiences and processes.

Technical Competencies

• Proficient in Microsoft 365, particularly Excel, PowerPoint, Word and Forms.
• Familiar with digital communication channels such as email EDMs and Telegram.
• Interest in AI-enabled productivity tools, workflow automation and digital learning technologies.

Advantageous:

• Data visualisation tools (e.g. Power BI, Tableau)
• Survey tools, learning management systems, content authoring tools or project management platforms
• Basic data cleaning, descriptive analysis or research methods

Other Information:

• Main office: Toa Payoh
• You may need to travel occasionally to OBS campuses, including Pulau Ubin, East Coast, Punggol Reception & Activity Centre and OBS@Coney.
• Staff ferry and bus transport to Pulau Ubin and OBS@Coney run from designated pick-up and drop-off points.

Working Hours:

• Mon to Thur: 0830hrs - 1800hrs
• Fri: 0830hrs - 1730hrs

Salary:

$2800 to $3100/month

Contract Period:

6 months