Admin Executive

SASCO SENIOR CITIZENS' HOME; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Permanent role with benefits

Work life balance

Friendly work environment

Job summary

SASCO SENIOR CITIZENS' HOME seeks an Admin Officer for the Hong Kah North Centre to coordinate referrals, admissions, billing, reporting, and operations, enabling social workers to focus on clinical work.

The role requires a Diploma in Social Services or related field and at least 2 years' experience. You will work closely with seniors and caregivers, managing intake, registrations, and MDT processes in a collaborative setting.

Qualifications

• Diploma in Social Services, Community Services, Healthcare Administration, Business Administration, or related fields.
• Minimum 2 years' experience in social service agencies or related settings.
• Experience managing end-to-end administrative processes.
• Comfortable working with seniors and engaging them to fill forms jointly.

Responsibilities

• Administrative & Referral Management: process referrals, update BRIGHT status, prepare CARES profiles, schedule intake and assessments, update progress notes, and support FA documentation.
• Registration and Admission: manage CARES admissions, data entry, service agreements, client registrations, deposits, NRIC docs, and follow-ups.
• Care Plan / MDT Support: provide administrative support for MDT processes, assist with discharge and billing, and handle day-to-day ops.
• General admin: support centre operations and documentation, liaise with Social Workers and multi-disciplinary team.

Skills

Engagement with seniors

Administrative coordination

Client communication

Team collaboration

Service delivery

Education

Diploma in Social Services or related

Tools

BRIGHT system

Job description

Hong Kah North, Bukit Batok Day Care Centre
Mon to Fri, 8.30am to 5.30pm
Permanent role with benefits
Work life balance and Friendly work environment

Job purpose

The Admin Officer serves as the administrative anchor for the Hong Kah North Centre. The role is responsible for end-to-end coordination of referrals, admissions, billing, reporting, and service operations, ensuring smooth centre functioning and freeing Social Workers to focus on direct clinical and casework responsibilities.
The role also provides frontline administrative support and iscomfortable engaging seniors and caregivers as part of service delivery.

Key responsibilities

1. Administrative & Referral Management Referrals and Intake Coordination

Manage BRIGHT referrals, including:

• Processing referrals
• Updating BRIGHT status from assignment to discharge
• Preparing CARES client profiles
• Scheduling intake (Day Care) and Initial Assessment (Home Therapy) and providing brief system updates
• Updating BRIGHT progress notes and liaising with AIC officers where required
• Supporting social workers in simple Financial Assistance (FA) documentation and submissions, financial deviations

2. Registration and Admission

Manage CARES admission and data entry, including:

• Service Agreements (Sharing with seniors and signing of agreements), other required forms
• Coordinate client registrations
• Coordinate deposit collection and NRIC documentation
• Flag follow-up needs for Social Work support

3. Care Plan (ICP) / MDT Support

• Provide documentation and administrative support to Social Workers for MDT processes and conduct simple questionnaires where required (with training)
• Support discharge processes and financial billing and invoicing matters
• Any other assigned matters related to administration and documentation, day to day operations

Qualifications and Skills Required

• Diploma in Social Services, Community Services, Healthcare Administration, Business Administration, or related fields
• Minimum 2 years' experience in social service agencies, healthcare, community care or other related social service settings
• Experience managing end-to-end administrative processes
• Must be comfortable working with seniors and communicating/coordinating with them, asking simple questions to engage seniors and to fill up forms jointly with seniors
• Must be passionate in working with the elderly
• Ability to work with a multi-disciplinary team consisting of Social Workers, OT/PT, Nurses, etc