Operations & Administration Executive | Welfare homes

ABER CARE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ABER CARE PTE. LTD. is seeking an administrative coordinator in Singapore to support planning and scheduling of home care services, maintain rosters, and coordinate between care staff, clients and families.

You will prepare service documentation, enter data into CRM and produce reports for monitoring and funders. The role requires a Diploma in Healthcare Management/Business administration or relevant, at least 2 years finance/accounting experience, and proficiency with Microsoft Office.

Qualifications

• Diploma in Healthcare Management/Business administration or relevant
• Min 2 years of relevant finance/accounting experience
• Experience with Microsoft Office
• Working Hours: Weekdays, 9am–6pm

Responsibilities

• Support the planning and scheduling of home care services according to clients’ care plans, service requirements and staff availability.
• Maintain accurate service rosters and coordinate timely adjustments for leave, absences and emergencies.
• Facilitate effective coordination between care coordinators, nurses, care staff, clients and families to support continuity of care.
• Prepare and maintain service documentation, including client records, attendance records, care logs and subvention-related information.
• Ensure timely and accurate data entry into CRM, case management and reporting systems.
• Prepare operational, service utilization and other reports for internal monitoring and funder requirements.
• Maintain proper records and documentation in accordance with organisational PDPA policies.
• Coordinate operational logistics, including uniforms, equipment, consumables and other supplies for care staff.
• Monitor inventory levels and support procurement and stock management for home care operations.
• Assist with timesheet verification, service billing, claims and other administrative processes.
• Liaise with finance, administration and vendors on invoices, reimbursements and payments.
• Act as a key administrative contact for care staff, clients and families, handling enquiries professionally and escalating matters appropriately.
• Coordinate with external agencies, service partners and other stakeholders involved in service delivery.
• Support service quality monitoring by gathering feedback and assisting with improvement initiatives.
• Assist with audits, inspections and quality/compliance exercises.
• Contribute to process improvements for operational efficiency and client experience.
• Provide admin support to other community care programmes and undertake other duties as assigned by HOD/Supervisor.

Education

Diploma in Healthcare Management/Business administration or relevant

Min 2 years of relevant finance/accounting experience

Experience with Microsoft Office

Tools

Microsoft Office

Job description

• Support the planning and scheduling of home care services according to clients’ care plans, service requirements and staff availability.
• Maintain accurate service rosters and coordinate timely adjustments for leave, absences, emergencies and other operational changes.
• Facilitate effective coordination between care coordinators, nurses, care staff, clients and families to support continuity of care.
• Prepare and maintain service documentation, including client records, attendance records, care logs, consent forms and subvention-related information.
• Ensure timely and accurate data entry into CRM, case management and reporting systems.
• Prepare operational, service utilisation and other reports for internal monitoring and funder requirements.
• Maintain proper records and documentation in accordance with organisational policies and PDPA requirements.
• Coordinate operational logistics, including uniforms, equipment, consumables and other supplies required by care staff.
• Monitor inventory levels and support procurement and stock management for home care operations.
• Assist with timesheet verification, service billing, claims and other administrative processes to support accurate and timely payment.
• Liaise with finance, administration and vendors on invoices, reimbursements and payments where required.
• Act as a key administrative contact for care staff, clients and family members, handling enquiries professionally and escalating matters appropriately.
• Coordinate with external agencies, service partners and other stakeholders involved in service delivery.
• Support service quality monitoring by gathering feedback, following up on concerns and assisting with service improvement initiatives.
• Assist with audits, inspections, service evaluations and other quality or compliance exercises.
• Contribute to process improvements that enhance operational efficiency, service coordination and client experience.
• Provide administrative support to other community care programmes and undertake other duties or projects assigned by the HOD/Supervisor.

Job Requirements

• Diploma in Healthcare Management/Business administration or relevant
• Min 2 year of relevant finance/accounting experience
• Have experience with Microsoft Office
• Working Hour: Weekdays, 9am to 6pm

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA | Registration No. R24119504