Account Specialist (Japan Market)

TDCX Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global BPO provider based in Singapore seeks a motivated individual to enhance service delivery for clients. The successful candidate will manage client communications, improve product adoption, and provide insights to optimize performance. This role requires strong interpersonal skills and a background in sales account management. A degree and at least two years of related experience are preferred, along with excellent communication abilities in English and Japanese.

Benefits

Attractive remuneration

Comprehensive medical coverage

Strong learning and development plans

Flexible working arrangements

Qualifications

• At least 2 years of working experience in the related field.
• Strong motivation to exceed expectations.
• Enjoying a competitive inside sales environment.

Responsibilities

• Contact clients via telephone, chat, and email to identify sales opportunities.
• Manage a portfolio of SMB clients to grow revenue.
• Provide pre and post-sales assistance for all applicable products.
• Communicate product insights and trends to clients.
• Champion success stories for advertisers.

Skills

Time management

Sales account management

Communication skills

Self-starting

Bilingual (English and Japanese)

Education

Advanced/Higher Diploma or Bachelor's Degree

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives


• Comprehensive medical, insurance, or social security coverage


• World-class workspaces


• Engaging activities and recognition programs


• Strong learning and development plans for your career growth


• Positive work culture that enables your future


• Easy to locate area with direct access to public transport


• Flexible working arrangements


• Be coached and mentored by experts in your field


• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.


• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.


• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.


• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.


• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.


• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.


• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.


• Preferably with 2 years of working experience in the related field is ideal for this position.


• Strong time management skills and motivation to exceed expectations.


• Business development, sales account management or consultative selling experience is a plus.


• Excellent communication skills: verbal, written, listening skills.


• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.


• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.