Account Manager, Saxo Institutional Service

Saxo Singapore; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Saxo Singapore is seeking an Account Manager for its Institutional Service team in Singapore. You will manage a portfolio of White Labels, Introducing Brokers and financial clients, delivering high-level service and building strong relationships.

Key responsibilities include serving as the primary contact for daily operational queries, resolving escalations, and collaborating with internal teams to improve client experiences.

Qualifications

• Minimum 3 years of account management, middle office, or client-facing operational experience in the financial industry.

Responsibilities

• Be the key point of contact for day-to-day operational queries and escalations for your portfolio of institutional clients.
• Actively develop partnerships through education and proactive engagement.
• Handle client queries and resolve escalations efficiently.
• Investigate complex partner requests with specialists and stakeholders.
• Identify client needs and represent the voice of the client internally.
• Own small projects to improve/develop services based on customer feedback.

Skills

Account management

Client facing

Communication skills

Attention to detail

Work under pressure

Ownership

English fluency

Job description

Are you the service-orientated Account Manager we are looking for? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? Then we would love to invite you to join our Institutional Service team in Singapore.

We take pride in a high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day-to-day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of White Labels, Introducing Brokers and Financial clients.

Among others you will be responsible for:

• Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients
• Actively participating in the development of our partners through education
• Dealing with clients’ queries and resolving escalations
• Investigating more complex partners’ requests together with specialists and relevant stakeholders
• Identifying customer needs and being the voice of the client within our organisation
• Owning small projects to improve/develop services that result from customers´ needs

Key competences:

• Min. 3 years of Account management, Middle Office or Client facing operational role in the financial industry
• Fluent in English and the ability to speak additional language for asia market is of advantage
• Team player with strong communication skills
• Ability to work under pressure & setting the right priorities in a dynamic environment
• A self-starter who is passionate about providing excellent customer service & "can do" attitude; ability to take ownership
• Has a structured approach to handling tasks and is a stickler to attention for detail
• Able to prioritize tasks based on client impact, severity and/or importance
• Dedicated to constantly improving work efficiency with clients and also inter-departments

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job - we offer an opportunity to invest in your future!