Account Manager, Saxo Institutional Service

Saxo Bank; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Saxo Bank in Singapore seeks an Account Manager for the Institutional Service team. You will be the primary contact for day-to-day operational queries for a portfolio of white labels, introducing brokers, and financial clients, while contributing to partner education and service enhancements.

Ideal candidates have at least 3 years in account management or a client-facing financial role, are fluent in English, and excel at communication and prioritisation in a fast-paced environment.

Qualifications

• Min. 3 years of account management, middle office or client-facing operational role in the financial industry.
• Fluent in English; another language for Asia market is advantageous.
• Strong communication and team collaboration skills.
• Ability to work under pressure and set priorities in a dynamic environment.

Responsibilities

• Key point of contact for day-to-day operational queries and escalations for your portfolio of institutional clients.
• Develop and educate partners to strengthen relationships.
• Handle client queries and resolve escalations.
• Investigate complex partner requests with specialists and stakeholders.
• Identify customer needs and act as the voice of the client internally.
• Own small projects to improve or develop services based on client needs.

Skills

Account management

Client facing

Communication skills

Team player

Work under pressure

Job description

Are you the service-orientated Account Manager we are looking for? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? Then we would love to invite you to join our Institutional Service team in Singapore.

We take pride in a high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day-to-day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of White Labels, Introducing Brokers and Financial clients.

Among others you will be responsible for:

• Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients

• Actively participating in the development of our partners through education

• Dealing with clients’ queries and resolving escalations

• Investigating more complex partners’ requests together with specialists and relevant stakeholders

• Identifying customer needs and being the voice of the client within our organisation

• Owning small projects to improve/develop services that result from customers´ needs

Key competences:

• Min. 3 years of Account management, Middle Office or Client facing operational role in the financial industry

• Fluent in English and the ability to speak additional language for asia market is of advantage

• Team player with strong communication skills

• Ability to work under pressure & setting the right priorities in a dynamic environment

• A self-starter who is passionate about providing excellent customer service & “can do” attitude; ability to take ownership

• Has a structured approach to handling tasks and is a stickler to attention for detail

• Able to prioritize tasks based on client impact, severity and/or importance

• Dedicated to constantly improving work efficiency with clients and also inter-departments

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!