Account Manager (Production System)

Canon Singapore; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Canon Singapore is seeking an experienced sales professional to drive end-to-end sales of production printing hardware, software (PRISMA), and maintenance contracts to Singapore accounts. You will prospect, nurture, and close deals with commercial printers and service bureaus, build ROI models, manage collections, and serve as the post-sales escalation point, coordinating with engineers for uptime.

This role requires 2+ years B2B sales, a degree, and strong negotiation skills; local market

Qualifications

• Minimum of 2 years in successful B2B corporate sales.
• Experience handling full customer lifecycle including collections.
• Familiarity with digital print technologies is advantageous.
• Strong ROI justification and cost-per-page knowledge.
• Excellent negotiation and presentation skills.
• Diploma or bachelor’s degree in business, marketing, engineering, or graphic communications.

Responsibilities

• Drive end-to-end sales of production printing hardware and software to new and existing accounts in Singapore.
• Prospect, nurture, and close deals with printers and service bureaus.
• Analyze client print volumes and ROI, building customized business cases.
• Coordinate with finance for payment terms and collections.
• Provide post-sales support and monitor customer satisfaction.
• Deliver product demonstrations at Canon Experience Center.

Skills

B2B sales

Account management

Negotiation

Financial acumen

Product demonstrations

Relationship building

Communication skills

Education

Diploma or Bachelor’s in Business/Marketing/Engineering/Graphic Communications

Tools

CRM systems

Job description

• Sales Execution & Pipeline Management: Drive end-to-end sales of Canon's production printing hardware, software solutions (PRISMA workflow management), and maintenance service contracts to new and existing accounts in Singapore.
• Target Segment Focus: Actively prospect, nurture, and close deals with commercial offset printers, digital print shops, quick-print service bureaus, and trade finishers.
• Consultative Solution Selling: Analyze clients' current print volumes, media flexibility needs, and operational bottlenecks. Build customized ROI models demonstrating how Canon solutions reduce total cost of ownership (TCO) and increase margins.
• Credit Management & Payment Collection: Take ownership of the financial health of assigned accounts. Partner with the Finance and Credit Control teams to ensure timely payment collection for capital hardware, click-charge billings, and maintenance contracts, actively resolving outstanding or overdue accounts receivables.
• Post-Sales Follow-Up & Account Health: Serve as the primary post-sales escalation point. Conduct regular check-ins after machine installation to monitor print volumes, ensure operational uptime, coordinate with service engineers for preventative maintenance, and secure long-term customer satisfaction.
• Product Demonstrations: Collaborate with technical pre-sales and product specialists to deliver high-impact product demonstrations and customized print‑sample testing at the Canon Customer Experience Center.
• Market Intelligence: Stay ahead of Singapore print market trends, web-to-print adoptions, moving variable data printing (VDP) needs, and competitive landscape developments.

Job Requirements & Qualifications

• Experience: Minimum of 2 years of successful B2B corporate sales experience, preferably within the production print, graphic arts, industrial packaging, office automation, or copier/MFP industry for Singapore.
• Account Ownership: Proven experience in managing the complete customer lifecycle, including a track record of successfully managing collections, resolving billing disputes, and providing proactive post‑sales account management.
• Industry Knowledge: Familiarity with digital printing technologies, offset‑to‑digital migration, raster image processors (RIPs/Fiery controllers), finishing equipment, or workflow software is highly advantageous but not mandatory if a strong sales track record is proven.
• Network: An existing network or familiarity with local commercial printers and service bureaus in areas like Kallang, Ubi, Toa Payoh, or Jurong is highly advantageous.
• Commercial Acumen: Strong capability in financial structuring for capital investments, including structured leasing options, cost‑per‑page (click charge) agreements, and ROI justifications.
• Communication Skills: Excellent negotiation and presentation skills. Ability to handle sensitive financial/payment conversations professionally and present compelling business cases to C‑level stakeholders.
• Education: Diploma or bachelor’s degree in business, Marketing, Engineering, Graphic Communications, or a related field.