Account Manager (Luxury Consultant)

CXG Holdings Inc; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

CXG Holdings Inc. is hiring an Account Manager (Luxury Consultant) in Singapore to cultivate long-term relationships with luxury brands, drive premium client experiences, and coordinate cross-functional teams for impactful presentations.

The role emphasizes client service, business growth, and strategic advisory across global accounts. You will collaborate with international teams, manage budgets, and lead project delivery while maintaining a keen eye for luxury industry nuances and high-quality

Qualifications

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• 4+ years of work experience in retail and/or client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic; presentations and proposal writing).
• Analytical aptitude to examine data and derive meaningful insights.
• Leadership skills enabling external meeting leadership and internal project leadership.
• Excellent team player with strong collaboration; consulting mindset to challenge briefs.
• Fluency in English (written and spoken); Mandarin is a plus.

Responsibilities

• Build and nurture client relationships with luxury/premium brands to drive business impact.
• Provide white-glove service and value-added solutions to your portfolio of clients.
• Collaborate with global teams to design methodologies and develop new solutions for clients.
• Manage accounts including stakeholders, internal departments, budgets, and deliverables quality.
• Lead project proposals, execution, and delivery of client projects.
• Deliver insightful face-to-face presentations to C-level executives.

Skills

Client-facing

Communication

Leadership

Time management

Team collaboration

Presentation skills

Diplomatic communication

Education

Bachelor’s/Master’s in Administration/Business/Management

Job description

We are growing! We are currently looking to hire an experienced Account Manager (Luxury Consultant) for our office in Singapore where you will be based.

Who we are:

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and "can-do" attitude are always top of mind. Your daily tasks will involve:

• Collaborating with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service and added value.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

What you will bring along

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experiencein a client-facing role. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• 4 + years of work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
• Excellent team player with a great sense of collaboration.
• Consulting skills- ability to challenge a client brief and to ask meaningful questions.
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.
• Fluency in English (verbal and written). Fluency in Mandarin will be considered an advantage.

To know more about us, please visit our website: https://www.cxg.com