Account Manager - IT Logistics

Zohorecruit; Singapore; On-site; SGD 56,000 - 67,000; Full time

Job summary

Zohorecruit Singapore is seeking an experienced Account Manager to manage and grow a portfolio of IT vertical accounts from a commercial perspective. You will own relationships, pricing, scope, escalations, and revenue growth, coordinating closely with internal operations and external stakeholders.

During a structured onboarding, you will transition accounts from senior team members and take full ownership within 90 days, maintaining accurate forecasts, quotes, and pipeline visibility while

Qualifications

• 5+ years in account management within freight forwarding, logistics or supply chain.
• Strong customer-facing skills and ability to negotiate commercially.
• Sharp understanding of rates, margins, and contracts.
• Organised with CRM and forecasting discipline.
• Willingness to grow into team leadership.

Responsibilities

• Own a portfolio of IT vertical accounts end-to-end from a commercial perspective.
• Transition accounts from senior team members during onboarding.
• Serve as the named commercial contact for customers within 90 days.
• Manage newly acquired accounts with onboarding and alignment.
• Identify growth opportunities through new lanes, geographies, and value-added services.
• Maintain strong margin discipline through pricing and billing control.
• Collaborate with operations and SOE for accurate quotations.
• Act as the commercial escalation point when required.
• Maintain forecasting, reporting, and pipeline visibility.

Skills

Account management

Logistics

Customer communication

Commercial negotiation

Forecasting

Tools

CRM

Job description

Posted On 28/09/2026

Job Information

Work Experience 5+ years

Logistics

SGD 5000 - SGD 6000

City Singapore

State/Province Central Singapore

079903

Job Description

Position Summary

This role is responsible for managing and growing a portfolio of IT vertical accounts on the commercial side, covering relationships, pricing, scope management, escalations, and account growth. You will act as the primary commercial owner for assigned customers, ensuring smooth coordination between internal operations and external stakeholders while driving sustainable revenue growth and margin discipline.

You will work closely with senior team members during a structured onboarding phase and transition into full ownership of live customer accounts within the first 90 days

Key responsibilities

• Own a portfolio of IT vertical accounts end-to-end from a commercial perspective, including relationships, pricing, scope, escalations, and growth.
• Transition accounts from senior team members through a structured handover process during the initial onboarding period.
• Serve as the named commercial contact for customers within 90 days of joining.
• Manage newly acquired accounts from the business development team, ensuring smooth onboarding, internal alignment, and execution readiness.
• Identify and drive account growth opportunities through new lanes, geographies, and value-added services (e.g., IOR/EOR, ITAD).
• Maintain strong margin discipline by managing pricing, scope control, billing accuracy, and receivables.
• Collaborate closely with operations and SOE teams to ensure accurate quotations and seamless execution.
• Act as the commercial escalation point for your accounts when required.
• Maintain accurate forecasting, reporting, and pipeline visibility across your portfolio.

Requirements

• Experience: 5+ years in account management within freight forwarding, logistics or supply chain. Exposure to IT logistics, IOR/EOR or value-added services is a strong plus.
• Customer-facing strength: articulate and confident with customer counterparts. Comfortable handling commercial conversations and escalations without defaulting to escalation.
• Commercially sharp: strong instincts on rates, margins, contracts and the back and-forth of commercial negotiation.
• Organised: you can hold a book of accounts, keep CRM clean, and run a forecast you stand behind.
• Growth-minded: you are open to learning our specialist depth in IOR/EOR and IT logistics, and you want to grow into team leadership over time