Account Manager, Inside Sales

StarHub Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

StarHub is seeking an Inside Sales Account Manager to manage a portfolio of Commercial and Large Enterprise clients in Singapore. You will deliver an exceptional customer experience, drive revenue growth, and work as a trusted advisor with consultative sales support across StarHub’s enterprise telco offerings.

The role emphasizes account management, upsell and cross-sell opportunities, renewals, and cross-functional collaboration to ensure SLA compliance and high NPS.

Qualifications

• Minimum Diploma qualification; Bachelor’s Degree is an advantage.
• At least 3 years of experience in Inside Sales, Telemarketing, or B2B Account Management.
• Prior exposure to Enterprise or Commercial B2B clients is strongly preferred.
• Experience in Telecommunications, IT, or Technology services will be an added advantage.

Responsibilities

• Lead relationship management for Commercial and Large Enterprise accounts to ensure high service standards and client retention.
• Drive revenue growth by identifying upsell/cross-sell opportunities, managing renewals, and meeting monthly, quarterly, and annual targets.
• Position end-to-end telecom and ICT solutions tailored to client enterprise needs.
• Collaborate with Operations, Provisioning, Finance, Legal, and Service Line teams to ensure SLA compliance and timely service delivery.
• Maintain accurate pipeline tracking, sales forecasts, and CRM records in line with SOPs and governance.

Skills

Consultative selling

Account management

Education

Diploma

Bachelor’s degree (advantage)

Job description

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Date: 21 Oct 2026

Location: SG

Job Description

Job Purpose

The Inside Sales Account Manager is responsible for managing and growing a portfolio of Commercial and Large Enterprise clients by delivering an exceptional customer experience, driving revenue growth, and ensuring long-term account retention. This role serves as a trusted advisor to clients, providing consultative sales support across StarHub’s suite of enterprise telco.

Key Responsibilities

• Account & Relationship Management: Lead relationship management for assigned Commercial and Large Enterprise accounts to ensure high service standards, strong client retention, and high NPS.


• Revenue & Growth: Drive order book and revenue growth by identifying upsell/cross-sell opportunities, managing renewals, and achieving monthly, quarterly, and annual sales targets.


• Solution Consulting: Position end-to-end telecom and ICT solutions—including connectivity, mobility, and workspace collaboration—tailored to client enterprise needs.


• Cross-Functional Execution: Collaborate with Operations, Provisioning, Finance, Legal, and Service Line teams to ensure SLA compliance, timely service delivery, and swift escalation resolution.


• Sales Operations & Governance: Maintain accurate pipeline tracking, sales forecasts, and CRM records in full compliance with company SOPs and internal governance standards.

Qualifications

• MinimumDiplomaqualification; Bachelor’s Degree is an advantage.


• At least3 years of experiencein Inside Sales, Telemarketing, or B2B Account Management.


• Prior exposure toEnterprise or Commercial B2B clientsis strongly preferred.


• Experience inTelecommunications, IT, or Technology serviceswill be an added advantage.


• Strong consultative selling skills with the ability to understand customer needs and propose suitable solutions.