Enterprise Telecom Account Strategist

StarHub Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

StarHub is seeking an Inside Sales Account Manager to manage a portfolio of Commercial and Large Enterprise clients in Singapore. You will deliver an exceptional customer experience, drive revenue growth, and work as a trusted advisor with consultative sales support across StarHub’s enterprise telco offerings.

The role emphasizes account management, upsell and cross-sell opportunities, renewals, and cross-functional collaboration to ensure SLA compliance and high NPS.

Qualifications

• Minimum Diploma qualification; Bachelor’s Degree is an advantage.
• At least 3 years of experience in Inside Sales, Telemarketing, or B2B Account Management.
• Prior exposure to Enterprise or Commercial B2B clients is strongly preferred.
• Experience in Telecommunications, IT, or Technology services will be an added advantage.

Responsibilities

• Lead relationship management for Commercial and Large Enterprise accounts to ensure high service standards and client retention.
• Drive revenue growth by identifying upsell/cross-sell opportunities, managing renewals, and meeting monthly, quarterly, and annual targets.
• Position end-to-end telecom and ICT solutions tailored to client enterprise needs.
• Collaborate with Operations, Provisioning, Finance, Legal, and Service Line teams to ensure SLA compliance and timely service delivery.
• Maintain accurate pipeline tracking, sales forecasts, and CRM records in line with SOPs and governance.

Skills

Consultative selling

Account management

Education

Diploma

Bachelor’s degree (advantage)

Job description

StarHub is seeking an Inside Sales Account Manager to manage a portfolio of Commercial and Large Enterprise clients in Singapore. You will deliver an exceptional customer experience, drive revenue growth, and work as a trusted advisor with consultative sales support across StarHub’s enterprise telco offerings.

The role emphasizes account management, upsell and cross-sell opportunities, renewals, and cross-functional collaboration to ensure SLA compliance and high NPS.