Account Manager

Silicon Box Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Silicon Box Pte. Ltd. seeks an Account Manager focused on post‑sales support, order planning and coordination with logistics, production and planning teams to ensure on-time execution for enterprise clients.

You will drive reports for customers, manage product spec changes, and handle inquiries while pursuing upsell opportunities in a fast-paced semiconductor environment.

Qualifications

• Degree in Business, Engineering, Project/SupplyChain Management.
• 10+ years’ experience leading customer service for enterprise level clients.
• Proven track record in client engagement, upsell and execution outcomes.
• Understanding of manufacturing expectations and client requirements.
• Full-time revenue generating role; internships do not count.
• Team leadership experience is a plus.
• Liaise with customer and internal engineering, production, logistics, sales & planning.
• Owns issues with strong problem solving and communication skills.
• Able to work under pressure in a dynamic environment.

Responsibilities

• Support Quarterly Business Review meetings for existing clients.
• Lead sales order creation for billing and shipment post-sale.
• Work with IT to develop reports for customers and maintain their quality.
• Brief internally changes in customer requirements per specs.
• Update clients on product specs and processes related to their business.
• Coordinate with internal teams for customer order planning and execution.
• Provide visibility for incoming wafers to customers.
• Instruct to execute orders and coordinate order priorities.
• Provide WIP status, ship-out plan and finished goods information.
• Arrange customer wafers to fulfill Forecast/AOP/Shipment needs.
• Attend to customer inquiries and complaints.
• Upselling activities as needed.
• Other ad-hoc activities assigned by management.

Skills

Client engagement

Upsell

Execution

Education

Degree in Business, Engineering, Project/SupplyChain Management

Job description

PositionSummary

AccountManageris responsible forcustomer order planning including management,logisticsarrangement and other ad-hoc services to customers.This is not a sales position, but a keyfunctionary inpost-sales accountmanagement neededtodrive success inexecution.

Candidates must have proven success inexecuting onmanufacturing requirements, supply chainmanagementand support for enterprise level clients, preferably in semiconductors manufacturingand/orpackaging.

Responsibilities

• SupportQuarterlyBusinessReviewmeetingsforexistingclients

• Leadsalesordercreationforbillingandshipment,post-sale

• WorkwithITtodevelopreportsforcustomersandmaintainthequalityofthesereports

• Briefinternallythechangesincustomerrequirementsaccordingtocustomers'specs

• Updateclients onchanging productspecificationsandprocessesrelatedtotheirbusiness

• Work with internal teams and customer andbe responsible forcustomer order planning andexecutionby

1. Providevisibilityforincoming wafers.

2. Provideinstructiontoexecuteordersandcoordinatetheprioritiesoforders

3. ProvideWIPstatus,ship-outplanandfinishedgoodinformationtocustomers

4. ArrangementofcustomerwaferstofulfillForecast/AOP/Customer Shipmentrequirements

5. Attendtocustomerenquiriesandcomplaints

6. Upselling

• Otherad-hocactivitiesassignedbythemanagement.

Requirements

• DegreeinBusiness,Engineering,Project/SupplyChainManagement

• Min10years’experience leadingcustomerserviceforenterpriselevelclients

• Proventrackrecordofsuccessinclientengagement,upsell,andexecutionoutcomes

• Musthavebasicunderstandingofmanufacturingexpectations,willingnesstounderstandtechnicaldetailsandclientrequirements,andensure outcomes

• Internships do not count as experience, must be afull timerevenue generatingroletoqualify

• Experienceonteamleadingandmanagementaplus

• Liaise and coordinate with customer as well as internal engineering, production,logistics,sales&planningteams

• Musttakeownershipandpossessstrongproblemsolving,communicationandinterpersonalskills

• Abilitytoworkunderpressureinaverydynamic environment