Client Relations Manager

BETHESDA MEDICAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BETHESDA MEDICAL PTE. LTD. is seeking a Clients Relations Manager / Assistant Manager to oversee a portfolio of corporate clients in a fast-paced healthcare setting.

You will maintain high retention, ensure service excellence, and support new business opportunities through proactive relationship management. You will liaise with internal teams, prepare documentation, coordinate meetings, and deliver timely reports.

Qualifications

• Minimum of 2 years of relevant experience in client servicing, preferably in healthcare.
• Strong ability to work across cross-functional teams and manage stakeholder expectations.
• Excellent verbal and written communication skills in English.
• Proficient in Microsoft Office tools including Excel and PowerPoint.
• Demonstrated ability to build relationships, resolve conflicts, and drive service excellence.

Responsibilities

• Manage and maintain a portfolio of clients with focus on satisfaction and retention.
• Serve as main contact for client inquiries through proactive relationship management and service delivery.
• Attend and support client meetings and engagement sessions.
• Schedule and facilitate meetings.
• Drive actionable follow-ups and strengthen relationships.
• Collaborate with internal departments to resolve client issues and ensure timely service recovery.
• Support onboarding of new clients and identify upsell/referral opportunities.
• Prepare client documentation including quotations, service agreements, and renewal packages.
• Assist with audits and due diligence processes with internal stakeholders.
• Maintain accurate client records and data; generate monthly and ad-hoc reports.

Skills

Client servicing

Relationship management

Cross-functional collaboration

Communication

Problem-solving

Pre-sales engagement

Documentation & reporting

Tools

Microsoft Office

Excel

PowerPoint

Job description

Clients Relations Manager / Assistant Manager

Join us and be part of the Client Relationship team.
You will be managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.

Key Responsibilities:

• Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.
• Serve as the main point of contact for inquiries from clients through proactive relationship management and service delivery.
• Attend and support meetings with clients and engagement sessions.
• Scheduling and facilitating meetings
• Driving actionable follow-ups and relationship strengthening
• Collaborate with internal departments to resolve client issues and ensure timely service recovery.
• Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.
• Strengthen relationships with existing clients and actively identify upsell and referral opportunities.
• Assist to prepare client documentation including quotations, service agreements, and renewal packages.
• Support audit and due diligence processes initiated by clients, working closely with internal stakeholders.
• Maintain accurate records and data related to clients.
• Generate and deliver monthly and ad-hoc reports for clients.
• Provide general administrative support such as document sorting, filing, and data entry.
• Other ad hoc duties that may be assigned.

Job Requirements:

• Minimum of 2 years of relevant experience in client servicing preferably in healthcare sector.
• Strong ability to work effectively across cross-functional teams.
• Good verbal and written communication skills in English.
• Proficient in Microsoft Office tools, Excel and PowerPoint.
• Demonstrated ability to manage conflict, resolve issues, and build strong relationships.
• Comfortable working in a fast-paced, dynamic healthcare environment and adapting to evolving client and changing needs.