Account Executive — Customer Success & Growth (Logistics)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. in Singapore seeks an experienced Customer Success / Account Manager to lead retention, growth, and service delivery for assigned client portfolios.

You will monitor account health, drive renewals, surface upsell opportunities, and coordinate with logistics partners to resolve tickets within SLA. A background in logistics or freight and 3+ years of relevant experience is preferred. Strong CRM and data skills, plus a diploma or degree in Business or Supply Chain, will help

Qualifications

• Minimum 3 years in customer service or account management in logistics/B2B.
• Experience in logistics, freight, or supply chain preferred.
• Diploma/degree in Business, Logistics, or related field preferred.

Responsibilities

• Monitor account health signals and flag at-risk accounts early.
• Conduct regular check-ins with assigned accounts to surface issues.
• Manage renewal conversations within portfolio.
• Recognize cross-sell/upsell signals from service interactions.
• Support pricing/quote requests for expansion volume and review system pricings.
• Sell across shippers and hauliers to build pipeline and product engagement.
• Own end-to-end resolution of service tickets within SLA.
• Escalate with outsourced truckers or fleet ops on operational issues.
• Maintain CRM/ticket records for handover and reporting.

Skills

Customer Service

Account Management

Time Management

CRM Experience

Data Analysis

Education

Diploma or degree in Business/Logistics/Supply Chain

Tools

CRM systems

ERP software

Spreadsheets

Job description

TRUST RECRUIT PTE. LTD. in Singapore seeks an experienced Customer Success / Account Manager to lead retention, growth, and service delivery for assigned client portfolios.

You will monitor account health, drive renewals, surface upsell opportunities, and coordinate with logistics partners to resolve tickets within SLA. A background in logistics or freight and 3+ years of relevant experience is preferred. Strong CRM and data skills, plus a diploma or degree in Business or Supply Chain, will help