Land Freight Commercial Specialist: Growth & Retention

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. seeks an Account Specialist to manage key client relationships in a digital logistics environment. You will monitor health signals, conduct regular check-ins, and drive renewal conversations while identifying cross-sell opportunities.

The role requires 3+ years in customer service or account management in logistics, with strong communication, CRM usage, and data-driven decision making. You will collaborate across teams to ensure service excellence and revenue growth.

Qualifications

• 3+ years in customer service, account coordination, or junior account management in logistics or B2B.
• Strong communication and collaboration with internal and external stakeholders.
• Experience in selling, quoting, and coordinating with vendors and partners.
• Able to prioritize multiple commercial tasks in a fast-paced environment.
• Proficiency with CRM systems and data reporting is required.

Responsibilities

• Monitor account health signals, flag at-risk accounts early and conduct regular check-ins.
• Manage renewal conversations and surface cross-sell/upsell opportunities.
• Support pricing requests, review system pricings, and coordinate with service teams.
• Own end-to-end service ticket resolution within SLA and maintain CRM records.
• Collaborate with truckers, fleet ops, and vendors to resolve issues.

Skills

Communication skills

Customer service

Account management

Sales & negotiations

Time management

CRM proficiency

Data analysis

Education

Diploma or degree in Business / Logistics

Tools

ERP software

CRM systems

Spreadsheets

Job description

TRUST RECRUIT PTE. LTD. seeks an Account Specialist to manage key client relationships in a digital logistics environment. You will monitor health signals, conduct regular check-ins, and drive renewal conversations while identifying cross-sell opportunities.

The role requires 3+ years in customer service or account management in logistics, with strong communication, CRM usage, and data-driven decision making. You will collaborate across teams to ensure service excellence and revenue growth.