7-Eleven Area Manager

ZA ENTERPRISE; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ZA ENTERPRISE is seeking a Retail Store Area Manager to oversee multi-store operations, drive sales performance and ensure excellent customer service. You will lead Store Managers, manage staffing and training, monitor inventory and costs, and coordinate promotions across outlets to maximize profitability.

The role emphasizes standard operating procedures, risk controls, and performance reporting to headquarters. A strong background in retail leadership and merchandising is essential for success.

Responsibilities

• Oversee the daily operations of multiple retail outlets and ensure stores follow SOPs and standards.
• Drive sales, set targets and monitor KPIs to improve profitability across assigned stores.
• Lead and develop Store Managers and staff, handle recruitment, onboarding and coaching.
• Maintain inventory control, monitor stock levels, shrinkage and merchandising accuracy.
• Ensure high customer-service standards, resolve complaints and uphold store presentation.
• Monitor store P&L and control costs, ensure proper cash handling and banking procedures.
• Coordinate promotional campaigns, pricing, planograms and product visibility.
• Ensure compliance with policies, safety checks, auditing and risk management.
• Identify opportunities to improve store productivity and customer experience.
• Prepare regular reports on sales, manpower, inventory and performance, and escalate issues promptly.

Skills

Leadership

People management

Store operations

Sales analytics

Merchandising

Job description

Retail Store Area Manager – Key Job Responsibilities

1. Multi-Store OperationsOversee the daily operations of multiple retail outlets.Ensure all stores follow company SOPs, policies, and operational standards.Conduct regular store visits and operational audits.Identify operational issues and implement corrective actions.Ensure stores are properly staffed and operationally ready.
2. Sales & Business PerformanceDrive sales and profitability across assigned stores.Set and monitor sales targets, KPIs, and budgets.Analyse sales performance and identify opportunities for growth.Develop action plans for underperforming stores.Monitor key indicators such as sales, basket size, transactions, wastage and gross profit.
3. People ManagementLead and develop Store Managers and retail staff.Monitor manpower planning, staffing levels and productivity.Coach Store Managers to improve leadership and operational performance.Support recruitment, onboarding, training and staff development.Handle staff performance and disciplinary matters when required.
4. Inventory & Stock ManagementEnsure proper inventory control across all stores.Monitor stock availability, stock accuracy, shrinkage and wastage.Ensure proper merchandising and product availability.Review slow-moving and fast-moving products.Minimise stock loss and operational wastage.
5. Customer ServiceMaintain high customer-service standards across all outlets.Investigate customer complaints and implement corrective actions.Monitor store cleanliness, product presentation and service quality.Ensure stores provide a consistent customer experience.
6. Financial & Cost ControlMonitor store P&L and operating expenses.Control labour, utilities, wastage and other operating costs.Ensure proper cash handling and banking procedures.Identify opportunities to improve store profitability.
7. Merchandising & PromotionsEnsure promotional campaigns are correctly executed.Monitor product displays, pricing and planogram compliance.Improve product visibility and promotional effectiveness.Work with suppliers/head office on new products and promotions.
8. Compliance & Risk ManagementEnsure compliance with company policies and regulatory requirements.Conduct safety, security, food hygiene and operational checks.Follow up on audit findings and ensure corrective actions are completed.Monitor cash-security and loss-prevention procedures.
9. Store ImprovementIdentify opportunities to improve store productivity and customer experience.Develop improvement plans for weak-performing outlets.Support new-store openings, renovations and operational changes.Benchmark performance between stores and share best practices.
10. Reporting & Communication

• Prepare regular reports on sales, manpower, inventory and store performance.
• Communicate company initiatives and targets to Store Managers.
• Provide management with recommendations based on store performance data.
• Escalate major operational issues promptly.