Retail Manager

Joe's Outlets; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Joe's Outlets in Singapore is seeking a Retail Operations Manager to oversee daily store performance, ensure service standards, and maintain store presentation across outlets.

The role leads staff, plans schedules, drives sales, analyzes performance, and coordinates with HR, Finance, and logistics to keep operations smooth.

Diploma/Degree in Business or Retail Management preferred; 3–5 years of supervisory experience; strong leadership and communication skills are essential.

Qualifications

• Diploma or degree in Business, Retail Management, or related field.
• 3–5 years of retail management or supervisory experience.
• Experience managing retail teams and multiple outlets is an advantage.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Oversee daily operations of retail outlets to ensure smooth and efficient workflow.
• Ensure compliance with company policies, operational procedures, and service standards.
• Monitor outlet cleanliness, product displays, and overall store presentation.
• Handle operational issues and provide solutions to maintain business continuity.
• Drive sales performance and achieve outlet sales targets.
• Analyse sales performance and implement improvement plans when required.
• Develop and execute sales strategies to increase revenue and customer engagement.
• Monitor promotions, campaigns, and product performance.
• Lead, coach, and motivate retail staff to achieve operational and sales goals.
• Plan manpower schedules and ensure sufficient staffing coverage.
• Conduct staff briefing, training, and performance feedback sessions.
• Support recruitment and onboarding of new retail employees.
• Monitor staff attendance, discipline, and work performance.
• Prepare outlet performance reports, sales reports, and operational updates.
• Monitor KPIs and provide recommendations to improve performance.
• Coordinate with HR, Finance, Warehouse, and Management teams on operational matters.
• Maintain proper documentation and records.
• Ensure outlet operations comply with workplace safety, company policies, and regulatory requirements.
• Ensure proper handling of cash, inventory, and company assets.

Skills

Leadership

Communication

Problem-solving

Team management

Education

Diploma/Degree in Business or Retail Management

Job description

Job Description

1. Retail Operations Management

• Oversee daily operations of retail outlets to ensure smooth and efficient workflow.
• Ensure compliance with company policies, operational procedures, and service standards.
• Monitor outlet cleanliness, product displays, and overall store presentation.
• Handle operational issues and provide solutions to maintain business continuity.

2. Sales & Business Performance

• Drive sales performance and achieve outlet sales targets.
• Analyse sales performance and implement improvement plans when required.
• Develop and execute sales strategies to increase revenue and customer engagement.
• Monitor promotions, campaigns, and product performance.

3. Team Leadership & Staff Management

• Lead, coach, and motivate retail staff to achieve operational and sales goals.
• Plan manpower schedules and ensure sufficient staffing coverage.
• Conduct staff briefing, training, and performance feedback sessions.
• Support recruitment and onboarding of new retail employees.
• Monitor staff attendance, discipline, and work performance.

4. Customer Service Excellence

• Ensure customers receive excellent service experience.
• Handle customer feedback, complaints, and service recovery.
• Train staff on product knowledge and customer engagement skills.

5. Inventory & Merchandising Management

• Monitor inventory levels and ensure sufficient stock availability.
• Coordinate stock replenishment and stock transfers between outlets.
• Conduct regular stock checks and minimise stock discrepancies.
• Ensure proper product arrangement and visual merchandising standards.

6. Reporting & Administration

• Prepare outlet performance reports, sales reports, and operational updates.
• Monitor KPIs and provide recommendations to improve performance.
• Coordinate with HR, Finance, Warehouse, and Management teams on operational matters.
• Maintain proper documentation and records.

7. Compliance & Safety

• Ensure outlet operations comply with workplace safety, company policies, and regulatory requirements.
• Ensure proper handling of cash, inventory, and company assets.

Requirements

• Diploma/Degree in Business, Retail Management, or related field preferred.
• Minimum 3-5 years of retail management or supervisory experience.
• Experience managing retail teams and multiple outlets is an advantage.
• Strong leadership, communication, and problem-solving skills.