Retail Manager

OTO WELLNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

OTO Wellness Pte. Ltd. seeks a proactive Retail Manager to oversee the day-to-day operations of our Singapore stores, ensuring clean, well-organised premises and accurate stock, pricing, and promotional displays.

You will lead the retail team to achieve monthly and yearly sales targets, manage staff schedules and training, and handle customer issues with professionalism while coordinating with warehouse and finance for reporting and compliance.

Qualifications

• Experience leading retail teams and achieving sales targets.
• Strong customer service and problem-solving skills.
• Ability to manage schedules, training, and performance evaluations.
• Knowledge of inventory control and stock replenishment processes.
• Proven capability to prepare retail performance reports.

Responsibilities

• Oversee daily retail store operations and ensure smooth business operations.
• Lead the retail team to achieve monthly and yearly sales targets.
• Prepare staff schedules and ensure adequate manpower coverage.
• Conduct staff training, coaching, and performance evaluations.
• Monitor stock levels and coordinate with warehouse for replenishment.
• Prepare regular sales and retail performance reports for management.
• Maintain compliance with company policies and Singapore regulations.

Skills

Team leadership

Sales strategy

Customer service

Staff training

Inventory management

Reporting

Job description

Retail Manager – Job Scope

1. Retail Operations

   • Oversee the day-to-day operations of retail stores and ensure smooth business operations.

   • Ensure stores are clean, well-organised, and properly maintained.

   • Monitor product displays, pricing, promotions, and stock availability.

   • Ensure company policies and operating procedures are followed.

2. Sales & Business Development

   • Lead the retail team to achieve monthly and yearly sales targets.

   • Monitor daily, weekly, and monthly sales performance.

   • Develop and implement sales strategies to increase revenue.

   • Support promotional campaigns, product launches, and retail events.

   • Identify opportunities to improve sales and customer conversion.

3. Staff Management

   • Supervise, motivate, and manage retail sales staff.

   • Prepare staff schedules and ensure adequate manpower coverage.

   • Conduct staff training, coaching, and performance evaluations.

   • Monitor staff attendance, punctuality, grooming, and work performance.

   • Assist with recruitment and onboarding of new retail employees.

4. Customer Service

   • Ensure customers receive professional and high-quality service.

   • Handle customer feedback, complaints, and service issues.

   • Assist staff in resolving difficult customer situations.

   • Maintain strong relationships with customers and encourage repeat business.

5. Inventory Management

   • Monitor stock levels and coordinate with the warehouse team for replenishment.

   • Conduct regular stock checks and investigate discrepancies.

   • Ensure proper handling and storage of products.

   • Monitor slow-moving and fast-moving products.

6. Reporting & Administration

   • Prepare regular sales and retail performance reports for management.

   • Monitor store expenses and ensure proper use of company resources.

   • Maintain accurate records of sales, stock, staff performance, and other retail activities.

   • Coordinate with Finance, Warehouse, Customer Service, and Management when required.

7. Compliance & Safety

   • Ensure all retail operations comply with company policies and relevant Singapore regulations.

   • Maintain workplace safety and store security.

   • Ensure proper handling of cash, company property, and customer information.

Key Performance Areas (KPIs):

• Achievement of monthly sales targets

• Sales growth and customer conversion

• Staff productivity and performance

• Customer satisfaction

• Inventory accuracy and stock control

• Store operational standards

• Successful implementation of promotions and campaigns