RETAIL OPERATIONS MANAGER

am arputham enterprises pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

am arputham enterprises pte. ltd. is seeking an experienced Retail Store Operations Lead to strengthen our mass apparel stores in Singapore.

In this role you will collaborate with store teams, management, Merchandising, Marketing, IT and Finance to implement new processes, monitor operations and drive efficiency. You will manage the Academy Stores programme, maintain store equipment databases, streamline communications, and act as the trusted source of store information requests.

Qualifications

• Minimum 5 years experience in retail store operations (Mass Apparel).
• Exposure in area management is an advantage.
• Engage with key stakeholders to embed policy, process and best practice.

Responsibilities

• Collaborate with the retail management team and stakeholders to implement new processes and monitor banking center operational activities through reporting.
• Assess and align procedures and streamline workflow that impact operational process.
• Challenge existing processes to drive the best possible operational results and outcomes.
• Troubleshoot and resolve problems as they arise, ensuring smooth running of stores.
• Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM.
• Manage our Academy Stores programme to drive best practice and operational training.
• Manage store communications processes and tools.
• Maintain an up-to-date database of all stores including their equipment.
• Act as the final version of the truth for any store related enquiries of information requests.
• Collate market intelligence on competitors and innovators to ensure we remain competitive.

Skills

Stakeholder engagement

Process improvement

Operational excellence

Team collaboration

Problem solving

Tools

Store communications tools

Job description

Responsibilities

• Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting
• Assess and align procedures and streamline workflow that impact operational process
• Challenge existing processes to drive the best possible operational results and outcomes
• Troubleshoot and resolve problems as they arise, ensuring smooth running of stores
• Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM
• Manage our Academy Stores programme to drive best practice and operational training
• Manage store communications processes and tools
• Maintain an up-to-date database of all stores including their equipment
• Act as the final version of the truth for any store related enquiries of information requests
• Collate market intelligence on competitors and innovators to ensure we remain competitive

Requirements

• Minimum 5 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage
• Engage with key stakeholders to embed policy, process and best practice
• Hold a retail forum to gather regular feedback regarding operations and how we can improve
• Meet regularly with Area and Store Managers and discuss progress
• Conduct store visits to truly understand how operational initiatives are landing in stores
• Work with procurement to manage tenders with external suppliers