6 Months Admin Assistant (Onboarding), Raffles Place

HUDSON RPO (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

HUDSON RPO (Singapore) PTE. LTD. is seeking an Operations professional to manage onboarding and agency movement projects for AIA sales channels. You will handle due diligence, reference checks, and ensure timely progress of applications.

You will maintain up-to-date knowledge of regulations, generate data reports, and support MAS/GIA license registrations as needed. The role requires strong Excel/Word skills and a collaborative, independent mindset.

Qualifications

• Diploma or degree is required.
• 2–5 years of operations-related experience.
• Proficient in Microsoft Office (Excel and Word).
• Strong communication and interpersonal skills.
• Able to work well in a team and independently.

Responsibilities

• Manage end-to-end onboarding for new agents, including due diligence and reference checks.
• Ensure compliance with regulatory onboarding requirements and Fit and Proper guidelines.
• Lead onboarding sessions and track progress in the pipeline.
• Generate and consolidate agent statistics and reports.
• Support licensing registrations (MAS/GIA) and migrations when needed.
• Conduct gap analyses and update SOPs as required.
• Provide UAT support for recruitment platforms and assist with ad hoc projects.

Skills

Communication

Interpersonal skills

Team player

Independence

Attention to detail

Education

Diploma/Degree

Tools

MS Office

Excel

Word

Job description

To ensure smooth onboarding process and agency movement process for AIA sales channels, conducting and reviewing agent’s fit and proper assessment.

Be up-to-date and well-versed with regulations pertaining to Agent onboarding, fit and proper requirements.

Support the team in day-to-day tasks (provision of data/reports).

Responsibilities:

Onboarding and Agency Movement

• Manage the end-to-end onboarding process for new agents, including due diligence, reference checks, and successful integration.
• Maintain up-to-date knowledge and compliance with regulations, onboarding requirements, and Fit and Proper guidelines.
• Lead and facilitate onboarding sessions, ensuring timely progress and follow-up on applications in the pipeline.
• Ensure prompt follow-up and resolution for pending applications.
• Oversee timely creation of agency and agent codes and accurate filing of onboarding documentation.
• Consolidate and report agent statistics (e.g., demographics, adverse records).
• Monitor and track agents with adverse records or under observation.
• Provide timely support for processing agent movements within the organization.
• Prepare payment files related to onboarding and representative activities.
• Identify opportunities to streamline and enhance onboarding processes.

Others

• Update agents’ particulars and details accurately and promptly.
• Assist with MAS and GIA license registrations for agents.
• Support the annual Fit and Proper exercise.
• Manage agent code creation and maintenance for other business divisions.
• Generate reports and perform data analysis as required.
• Assist with FC migrations across entities when necessary.
• Conduct gap analysis and ensure SOPs are updated regularly.
• Provide weekend month-end support when the last day of the month falls on a weekend.
• Perform UAT and post-implementation checks for recruitment-related platforms.
• Participate in ad hoc projects and assignments as directed by the Manager.

Requirements:

• Diploma/Degree
• At least 2-5 years of operations related role
• Good knowledge of Microsoft Office (Excel and word)
• Good communication and interpersonal skills
• Good team player
• Independent