24/7 Security Operations Engineer – Incident Response

Ensign InfoSecurity; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Ensign InfoSecurity is seeking a hands-on End User Support specialist to join a 24/7 operations team in Singapore. You will provide day-to-day support for a Secure Service Edge solution, handle incidents, track requests, and ensure timely closure within SLA.

Ideal candidates hold a IT diploma/degree, have strong communication, and are a proactive problem-solver with a service mindset, ready for 12-hour shift duties at client sites.

Qualifications

• Diploma or Degree in Information Technology or related field.
• Good knowledge in End User Support.
• Networking and/or Cyber Security knowledge is preferred.
• Strong written and verbal communication.
• Meticulous self-starter with a service mindset.

Responsibilities

• Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations.
• Ensure all user reported incidents and enquiries are tracked, escalated and closed.
• Perform end-to-end incident management, troubleshooting and resolution per SLA.
• Escalate incidents to L2 engineer or vendor support as required.
• Raise Change Requests for configuration changes.
• Manage agent software upgrades and rollout.
• Process and fulfill Service Requests according to SLA.
• Monitor health of the solution and respond to system alerts.
• Work closely with the Operations Lead to ensure tasks are executed.
• Maintain and update operational documentation for changes.

Skills

End User Support

Networking

Cyber Security

Communication

Problem Solving

Education

Diploma or Degree in IT

Tools

Firewall

Secure Web Gateway

Job description

Ensign InfoSecurity is seeking a hands-on End User Support specialist to join a 24/7 operations team in Singapore. You will provide day-to-day support for a Secure Service Edge solution, handle incidents, track requests, and ensure timely closure within SLA.

Ideal candidates hold a IT diploma/degree, have strong communication, and are a proactive problem-solver with a service mindset, ready for 12-hour shift duties at client sites.