Associate Security Operation Engineer (Cybersecurity)

Ensign InfoSecurity; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Ensign InfoSecurity is seeking a hands-on End User Support specialist to join a 24/7 operations team in Singapore. You will provide day-to-day support for a Secure Service Edge solution, handle incidents, track requests, and ensure timely closure within SLA.

Ideal candidates hold a IT diploma/degree, have strong communication, and are a proactive problem-solver with a service mindset, ready for 12-hour shift duties at client sites.

Qualifications

• Diploma or Degree in Information Technology or related field.
• Good knowledge in End User Support.
• Networking and/or Cyber Security knowledge is preferred.
• Strong written and verbal communication.
• Meticulous self-starter with a service mindset.

Responsibilities

• Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations.
• Ensure all user reported incidents and enquiries are tracked, escalated and closed.
• Perform end-to-end incident management, troubleshooting and resolution per SLA.
• Escalate incidents to L2 engineer or vendor support as required.
• Raise Change Requests for configuration changes.
• Manage agent software upgrades and rollout.
• Process and fulfill Service Requests according to SLA.
• Monitor health of the solution and respond to system alerts.
• Work closely with the Operations Lead to ensure tasks are executed.
• Maintain and update operational documentation for changes.

Skills

End User Support

Networking

Cyber Security

Communication

Problem Solving

Education

Diploma or Degree in IT

Tools

Firewall

Secure Web Gateway

Job description

• Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations
• Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure
• Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA
• Escalate incidents to L2 engineer or vendor support when required
• Raise Change Requests for configuration changes
• Manage agent software upgrades and rollout
• Process and fulfill Service Requests in accordance with SLA
• Monitor health of the solution
• Monitor and respond to system alerts
• Work closely with Operation Lead to ensure tasks are executed
• Maintain existing operational documentation to ensure that changes are captured

Requirements

• Diploma or Degree in Information Technology or related discipline
• Good knowledge in End User Support
• Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred
• Ability to communicate effectively in writing and verbally
• Meticulous self-starter and problem solver with a service mindset

Working Conditions

• Able to perform 12-hour shift duties at client sites
• Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am