Associate Security Operation Engineer

Ensign InfoSecurity; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Ensign InfoSecurity Singapore is seeking a junior Security Operations Support specialist to provide day-to-day end user support for a Secure Service Edge solution in a 24/7 operation. You will handle incidents, requests, and monitoring, with on-the-job training before joining the roster.

Ideal candidates have a IT-related diploma or degree, basic networking or cyber security knowledge, and strong written and verbal communication.

Qualifications

• Diploma or Degree in Information Technology or related discipline.
• Good knowledge in End User Support.
• Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection).
• Excellent written and spoken communication abilities.
• Meticulous self-starter with a service mindset.
• Entry level candidates with passion for cyber security welcome.
• Rotating 12-hour shift schedule (day and night). OJT before roster.

Responsibilities

• Provide day-to-day end user support for a Secure Service Edge solution in a 24/7 staffed operation.
• Ensure incidents and inquiries are tracked, escalated and closed.
• Perform end-to-end incident management, troubleshooting and resolution per SLA.
• Escalate to L2 engineer or vendor support when required.
• Raise Change Requests for configuration changes.
• Manage agent software upgrades and rollout.
• Process and fulfill service requests per SLA.
• Monitor health of the solution and respond to system alerts.
• Work with the Operations Lead to ensure tasks are executed.
• Maintain operational documentation including change tracking.

Skills

End User Support

Networking

Cyber Security basics

Communication

Problem Solving

Service Mindset

Education

Diploma/Degree in Information Technology

Job description

Responsibilities

• Provide day-to-dayend user supportofa Secure Service Edge solutionin a 24/7 staffedoperations

• Ensure alluser reportedincidentsand user enquiriesare properly tracked, escalated and with proper closure

• Performend-to-endincidentmanagement,troubleshooting and resolution, adhering toSLA

• Escalate incidents to L2 engineer or vendor support whenrequired

• Raise Change Requests forconfiguration changes

• Manage agent software upgrades and rollout

• Process and fulfillService Requestsin accordance withSLA

• Monitorhealth of the solution

• Monitor and respond to system alerts

• Work closely withOperationLeadto ensure tasks are executed

• Maintain existing operational documentation to ensure thatchanges are captured

Requirements

• DiplomaorDegree in Information Technology or related discipline

• Goodknowledge inEnd User Support

• Knowledge inNetworking and/orCyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred

• Ability to communicate effectively in writing and verbally

• Meticulous self-starter and problem solver with a service mindset

• Entry level candidateswith passion for cyber security are welcome

• This role operates on a rotating 12-hour shift schedule, comprising both day shifts (8:30am – 8:30pm) and night shifts (8:30pm – 8:30am).
• Selected candidates will undergo on-the-job training (OJT) prior to being assigned to the formal shift roster.

Working Conditions

• Please note this is a shift role. Certification and On Job Training (OJT) will be provided