24/7 L1 IT Helpdesk Engineer – Desktop & Network Support

DXC Technology Inc.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

DXC Technology is seeking service-oriented IT professionals to join our 24x7 helpdesk and onsite support team in Singapore. You will provide first-level support for desktops, laptops, peripherals, printers, and networks, with escalation to L2 and vendor teams as required.

The role requires a Diploma in IT/CS/CE and 1–2 years of related experience, along with familiarity with ServiceNow or Jira, basic networking, and strong customer service skills.

Qualifications

• Diploma in IT or related discipline.
• 1–2 years in IT Helpdesk/Desktop/Service Desk roles.
• Hands-on with Windows environments and end-user devices.
• Familiar with ServiceNow or Jira for incident management.
• Basic networking knowledge and troubleshooting skills.
• Good communication and customer service skills.

Responsibilities

• Provide first-level IT helpdesk support for desktops, laptops, peripherals, printers, and network issues.
• Log, prioritize, troubleshoot, and resolve incidents within SLA targets.
• Diagnose issues and escalate to L2 teams or external vendors as needed.
• Maintain accurate incident records, tickets, and shift handover docs.
• Respond promptly to service disruptions and outages in a 24x7 environment.
• Coordinate with internal and external teams to ensure timely resolution.

Skills

IT Helpdesk

Windows support

Customer service

Independent work

Troubleshooting

Education

Diploma in IT/CS/CE

Tools

ServiceNow

Jira

SQL

Job description

DXC Technology is seeking service-oriented IT professionals to join our 24x7 helpdesk and onsite support team in Singapore. You will provide first-level support for desktops, laptops, peripherals, printers, and networks, with escalation to L2 and vendor teams as required.

The role requires a Diploma in IT/CS/CE and 1–2 years of related experience, along with familiarity with ServiceNow or Jira, basic networking, and strong customer service skills.