24x7 L1 Support Engineer

DXC Technology Inc.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

DXC Technology is seeking service-oriented IT professionals to join our 24x7 helpdesk and onsite support team in Singapore. You will provide first-level support for desktops, laptops, peripherals, printers, and networks, with escalation to L2 and vendor teams as required.

The role requires a Diploma in IT/CS/CE and 1–2 years of related experience, along with familiarity with ServiceNow or Jira, basic networking, and strong customer service skills.

Qualifications

• Diploma in IT or related discipline.
• 1–2 years in IT Helpdesk/Desktop/Service Desk roles.
• Hands-on with Windows environments and end-user devices.
• Familiar with ServiceNow or Jira for incident management.
• Basic networking knowledge and troubleshooting skills.
• Good communication and customer service skills.

Responsibilities

• Provide first-level IT helpdesk support for desktops, laptops, peripherals, printers, and network issues.
• Log, prioritize, troubleshoot, and resolve incidents within SLA targets.
• Diagnose issues and escalate to L2 teams or external vendors as needed.
• Maintain accurate incident records, tickets, and shift handover docs.
• Respond promptly to service disruptions and outages in a 24x7 environment.
• Coordinate with internal and external teams to ensure timely resolution.

Skills

IT Helpdesk

Windows support

Customer service

Independent work

Troubleshooting

Education

Diploma in IT/CS/CE

Tools

ServiceNow

Jira

SQL

Job description

Job Description

About DXC Technology DXC Technology is seeking service-oriented IT professionals to join our support team in Singapore. This role is responsible for providing 24x7 helpdesk and onsite support for critical business and public-facing environments, ensuring high service availability and a positive end-user experience. As part of our operations model, support engineers may be deployed across multiple sites in Singapore and assigned based on their skills, capabilities, security clearance eligibility, and operational requirements.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, peripherals, printers, standard applications, and network connectivity issues.
• Log, prioritize, troubleshoot, and resolve incidents and service requests within agreed SLA targets.
• Perform initial diagnosis, collect diagnostic information, and escalated complex issues to L2 support teams, infrastructure teams, application teams, or external vendors as required.
• Respond promptly to service disruptions, outages, and performance degradation incidents.
• Maintain accurate incident records, ticket updates, daily reports, and shift handover documentation.
• Follow established operational procedures, security policies, and site-access requirements.
• Support system monitoring, trend analysis, service improvement initiatives, and automation opportunities.
• Coordinate effectively with internal support teams, customers, and third-party vendors to ensure timely issue resolution.
• Deliver professional and customer-focused support in a mission-critical operational environment.
• Participate in a 24x7 support roster, including shift work, weekends, and public holidays.

Required Experience & Qualifications

• Diploma in Information Technology, Computer Studies, Computer Engineering, or a related discipline.
• 1-2 years of experience in IT Helpdesk, Desktop Support, Service Desk, or Technical Support roles.
• Hands-on experience supporting Microsoft Windows environments, end-user devices, peripherals, and basic network connectivity.
• Familiarity with ticketing and IT service management tools such as ServiceNow or Jira.
• Basic troubleshooting skills across hardware, software, operating systems, and network issues.
• Working knowledge of SQL; Unix/Linux exposure is advantageous.
• Good communication, interpersonal, and customer service skills.
• Ability to work independently and effectively in a fast-paced operational environment.
• Eligible to obtain and maintain the required security clearance and site access permissions.

Preferred Skills

• Understanding of ITIL and IT Service Management (ITSM) processes.
• Experience supporting mission-critical or high-availability environments.
• Knowledge of Microsoft 365 administration and support.
• Experience with reporting tools such as Microsoft Excel or Power BI.
• Exposure to scripting, automation, monitoring tools, or service improvement initiatives.

Deployment & Operational Requirements

• Support engineers may be deployed across different operational sites within Singapore.
• Site assignments are determined based on business requirements, individual capabilities, skillsets, and operational needs.
• Staff may be reassigned or rotated between sites as required.
• The role is not permanently attached to a specific location.
• Must be willing to work 12-hour rotating shifts, including nights, weekends, and public holidays.
• Due to client-related security requirements, candidates must be eligible to obtain and maintain the necessary security clearance and site access approvals required for the role.

About

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Learn more on dxc.com.