24/7 IT Support & Operations Technician

NTT Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global technology services firm is seeking a Support and Operation Technician N1 in Singapore. This role involves providing first-level support to customers and requires proficiency in both English and Spanish. The technician will utilize troubleshooting techniques, maintain a customer database, and ensure customer satisfaction. Candidates should possess a Bachelor’s degree and relevant IT certifications. A proactive approach to service and a capacity to work in a 24/7 environment is essential to succeed in this dynamic role.

Benefits

Comprehensive training programs

Flexible working arrangements

Health benefits

Qualifications

• Bachelor’s degree in any stream required.
• Strong understanding of troubleshooting techniques.
• Ability to work in a 24/7 schedule.

Responsibilities

• Provide first-level support in English and Spanish.
• Utilize troubleshooting techniques to resolve issues.
• Maintain and update customer database with solution details.

Skills

Excellent verbal and written communications in English and Spanish

Analytical problem-solving

Customer handling skills

Organizational skills

Ability to handle stressful situations

Education

Bachelor’s Degree in any stream

CompTIA A+ Certification

ITIL 4 Foundation Certification

Tools

Service Now

Job description

A global technology services firm is seeking a Support and Operation Technician N1 in Singapore. This role involves providing first-level support to customers and requires proficiency in both English and Spanish. The technician will utilize troubleshooting techniques, maintain a customer database, and ensure customer satisfaction. Candidates should possess a Bachelor’s degree and relevant IT certifications. A proactive approach to service and a capacity to work in a 24/7 environment is essential to succeed in this dynamic role.