AS400 Production Support Engineer - RCA & Stability

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. seeks a Production Support Analyst to perform RCA on defects, prioritize incidents, and support end-to-end testing across SIT, UAT, and Production. Ensure timely deployments, focus on resilience and stability, and communicate clearly with stakeholders.

The role requires a Bachelor’s degree in CS/IT and 3+ years of multi-technology production support, with strong ITIL and troubleshooting capabilities.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of production/application support experience across multiple technologies or platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to manage stakeholders, users, and vendors.
• Knowledge of ITIL practices, particularly Incident and Problem Management.

Responsibilities

• Perform root cause analysis (RCA) on application defects and implement appropriate remediation solutions.
• Prioritize defects based on criticality and plan production releases accordingly.
• Perform code development and support end-to-end testing across SIT, UAT, and Production environments.
• Support production deployments and ensure releases are completed within required change windows.
• Identify opportunities to improve system resilience, stability, performance, and scalability.
• Maintain production stability by ensuring appropriate risk and impact assessments are completed before deployments.
• Provide timely and clear communication to stakeholders on application issues, incidents, and queries.
• Support Level 2 production teams with incident investigation, RCA, and recovery feasibility assessments.
• Provide after-hours or weekend support when required.
• Comply with established SDM processes, IT policies, and operational guidelines.
• Share production support learnings with internal teams to improve application quality and reduce recurring defects.
• Ensure application and release documentation is properly maintained and updated.

Skills

Troubleshooting

Analytical

Communication

ITIL knowledge

Adaptability

Independent work

Education

Bachelor's degree in Computer Science or IT

Tools

AS400

RPG/LE

CL/LE

COBOL400

SQL

Query400

ALDON

IBM RDi

Control-M

Splunk

BMC Helix

Job description

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. seeks a Production Support Analyst to perform RCA on defects, prioritize incidents, and support end-to-end testing across SIT, UAT, and Production. Ensure timely deployments, focus on resilience and stability, and communicate clearly with stakeholders.

The role requires a Bachelor’s degree in CS/IT and 3+ years of multi-technology production support, with strong ITIL and troubleshooting capabilities.