IT Operations Manager: Incident & Service Delivery Lead

DXC Technology; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DXC Technology in Singapore seeks an experienced IT Operations Manager to lead support engineers and coordinate with customers and stakeholders. You will drive incident and problem management, develop maintenance strategies, and ensure SLA compliance across teams.

The role requires 5–7 years of IT initiative management in a matrix environment, Java application and infrastructure expertise, plus ITIL certification. Security clearance and site access approvals are required.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related discipline.
• 5-7 years managing complex IT initiatives in a matrix environment.
• Experience in Application support (Java-based) and Infrastructure (Storage, Network, Windows, Linux).
• ITIL certification is a must.
• Due to client-related security requirements, candidates must be eligible to obtain and maintain security clearance and site access approvals.

Responsibilities

• Manage support engineers and coordinate with customer and internal stakeholders.
• Drive incident and problem management to timely resolution.
• Prepare weekly and periodic service reports for stakeholders.
• Ensure incidents meet the SLA and coordinate across all support teams.

Skills

ITIL certified

Java application support

IT infrastructure

Stakeholder communication

Matrix environment experience

Governance knowledge

Education

Bachelor's degree in Computer Science

Bachelor's degree in Business

Job description

DXC Technology in Singapore seeks an experienced IT Operations Manager to lead support engineers and coordinate with customers and stakeholders. You will drive incident and problem management, develop maintenance strategies, and ensure SLA compliance across teams.

The role requires 5–7 years of IT initiative management in a matrix environment, Java application and infrastructure expertise, plus ITIL certification. Security clearance and site access approvals are required.