[ 2-year contract] Assistant Manager - Manager (IT Digital Services)

Energy Market Authority; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Energy Market Authority in Singapore is seeking a Digital Service Compliance & Governance support specialist to coordinate DSS SSP remediation, maintain compliance records, and improve EMA's public-facing digital services. You will collaborate with internal teams, vendors, and government agencies to meet Whole-of-Government standards.

You will help prepare reports, dashboards, and management updates while assisting with governance and lifecycle planning for EMA's digital platforms.

Qualifications

• You should have an education in IT, IS, Business, Communications, Public Administration, or a related field.
• Experience with digital services, AEM CMS, project coordination, compliance, governance, or stakeholder engagement is advantageous.
• Experience with government digital platforms, vendors, or ICT projects is a plus.

Responsibilities

• Support DSS and SSP assessments and remediation.
• Fix content-level issues on EMA's Corporate Website as part of remediation.
• Track compliance findings, remediation actions, and progress.
• Coordinate with business owners, vendors, and project teams to close identified gaps.
• Maintain compliance evidence, documentation, and audit records.
• Prepare compliance reports, dashboards, and management updates.
• Support governance and improvement of EMA's websites and digital platforms.
• Coordinate service reviews, enhancement requests, and change activities.
• Monitor service quality against government digital standards.
• Assist with digital service inventory and lifecycle planning.
• Liaise with internal teams, vendors, and government agencies.
• Track vendor deliverables and remediation commitments.
• Support procurement, contract administration, and project documentation where needed.
• Prepare briefing papers, presentations, and management reports.
• Maintain project plans, action trackers, and risk registers.
• Coordinate meetings and follow up on action items.
• Support the rollout and adoption of digital tools and platforms.
• Assist with user engagement, training, and change management activities.
• Contribute to digital capability and cross-functional improvement projects.

Education

Information Technology

Information Systems

Business

Communications

Public Administration

Tools

AEM CMS

Microsoft 365 Copilot

Job description

What the role is:

About the Role

You will support EMA's digital service compliance and governance work. This includes coordinating remediation activities, maintaining compliance records, and helping to improve EMA's public-facing digital services. You will work with internal teams, vendors, and government agencies to meet Whole-of-Government digital standards.

What you will be working on:

Responsibilities

Compliance & Governance

• Support Digital Service Standards (DSS) and System Security Plan (SSP) assessments and remediation.
• Fix content-level issues on EMA's Corporate Website as part of DSS SSP remediation.
• Track compliance findings, remediation actions, and progress.
• Coordinate with business owners, vendors, and project teams to close identified gaps.
• Maintain compliance evidence, documentation, and audit records.
• Prepare compliance reports, dashboards, and management updates.

Digital Service Management

• Support the governance and improvement of EMA's websites and digital platforms.
• Coordinate service reviews, enhancement requests, and change activities.
• Monitor service quality against government digital standards.
• Assist with digital service inventory and lifecycle planning.

Stakeholder & Vendor Coordination

• Liaise with internal teams, vendors, and government agencies.
• Track vendor deliverables and remediation commitments.
• Support procurement, contract administration, and project documentation where needed.

Reporting & Secretariat Support

• Prepare briefing papers, presentations, and management reports.
• Maintain project plans, action trackers, and risk registers.
• Coordinate meetings and follow up on action items.

Digital Transformation

• Support the rollout and adoption of digital tools and platforms.
• Assist with user engagement, training, and change management activities.
• Contribute to digital capability and cross-functional improvement projects.

What we are looking for:

Requirements

Qualifications

Education in Information Technology, Information Systems, Business, Communications, Public Administration, or a related field.

Experience

Experience in digital services, AEM content management system, project coordination, compliance, governance, or stakeholder engagement is an advantage. Prior work with government digital platforms, vendors, or ICT projects is a plus.

Skills

You should be well-organised, detail-oriented, and able to manage multiple tasks and stakeholders. Good written and verbal communication skills are essential. You should be comfortable preparing documentation and reports, and proficient in Microsoft 365 applications including Copilot.

Good to Have

Familiarity with DSS SSP, cybersecurity governance, accessibility requirements, WOGAA, or government digital standards. Experience supporting audits, compliance assessments, governance reviews, or website and portal projects.

What Success Looks Like

By the end of this posting, you will have supported the tracking and coordination of DSS SSP remediation activities, maintained compliance documentation, and contributed to the delivery and governance of EMA's digital services, helping to sustain the operational effectiveness of the ITD Digital Services team.

About Energy Market Authority

The Energy Market Authority (EMA) is statutory board under the Singapore Ministry of Trade and Industry (MTI). Through our work, we seek to build a clean energy future that is resilient, sustainable and competitive. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore.At EMA, we are dedicated to fostering a culture of innovation, collaboration, continuous learning and employee well-being. Joining us means embarking on a meaningful career where you will be part of a transformative journey towards a clean energy future, experiencing a unique adventure of discovery and growth.We empower our people to drive innovation at every level Our open culture encourages teams to embrace diverse perspectives, enabling you to push beyond the status quo We are committed to energising your growth through ample opportunities for skill development. helping you become an expert in your field and a valuable asset to the energy industry.You also stand to enjoy a comprehensive suite of benefits which are designed to meet your needs and prioritise your holistic well-being.Visit: www.ema.gov.sg for more information.