12 Months Contract Business Analyst – Cards & Technology #NJN

Recruit Express Pte Ltd; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks an experienced Business Analyst to join a Cards & Technology Team on a 12-month contract for a full-licence bank. You will drive governance, business requirements documentation, UAT, risk tracking and go-live readiness across Singapore and Head Office, coordinating stakeholders and ensuring smooth implementation in a dynamic banking environment.

3–5 years’ experience in banking/financial services BA or PMO, with Jira/Confluence and MS Office

Qualifications

• 3–5 years of experience in business analysis, project delivery or PMO support in banking/payments.
• Hands-on exposure to requirements gathering, design reviews, SIT/UAT, data migration and post-implementation support.
• Proficiency with Jira, Confluence and MS Office applications (Excel/PowerPoint/Word).
• Experience in project documentation, audit evidence management and deliverable tracking.

Responsibilities

• Coordinate project activities across multiple implementation phases with integrated plans and RAID logs.
• Organise governance meetings, prepare minutes, track action owners and deadlines for reporting.
• Support current-state process mapping, requirements gathering, user stories and acceptance criteria.
• Review FSD and TSD, consolidate feedback, identify gaps and track changes/approvals.
• Maintain governance and traceability using Jira, Confluence and document repositories.
• Plan and execute UAT, data/test setup, tester schedules, test cases and progress tracking.
• Monitor defects, retesting and regression, ensuring SLA-compliant closures.
• Track operational readiness, SOPs, training and communications.
• Support data cleansing, migration validation, cutover planning and go-live readiness.
• Coordinate hypercare, Day 1/Day 2 outcomes and handover to BAU teams.
• Engage with Singapore and HO teams to maintain alignment and timely reporting.

Skills

Stakeholder coordination

Analytical thinking

Documentation skills

Education

Tools

Jira

Confluence

Microsoft Office

Job description

About the Role

Our client, a full-licence bank in Singapore, is seeking an experienced Business Analyst to join its Cards & Technology Team on a 12-month contract.

This is an excellent opportunity to contribute to a key banking technology programme spanning multiple project phases, from requirements analysis and solution design through testing, implementation and post-go-live support.

Working closely with Singapore and Head Office (HO) project teams, you will play a pivotal role in project governance, business requirements documentation, User Acceptance Testing (UAT), risk and issue tracking, and go-live readiness. The role is ideal for a hands-on professional who enjoys driving project deliverables, coordinating stakeholders and ensuring smooth implementation in a dynamic banking environment.

Key Responsibilities

1. Project Delivery & Governance

• Coordinate project activities, milestones and deliverables across multiple implementation phases, maintaining integrated project plans, RAID logs, decision registers and action trackers.


• Organise project workshops and governance meetings, prepare meeting minutes, track action owners and deadlines, and support management reporting.


• Support current-state process mapping, requirements gathering, user stories, acceptance criteria and Singapore-specific localisation.


• Coordinate Functional Specification Document (FSD) and Technical Specification Document (TSD) reviews, consolidating feedback, identifying gaps and tracking changes and approvals.


• Maintain project documentation and traceability records using Jira, Confluence and controlled document repositories, ensuring proper governance and audit readiness.

2. UAT, Testing & Implementation Readiness

• Coordinate UAT planning and execution, including system access, test data, tester schedules, test cases and progress tracking.


• Monitor testing results, evidence, defects, retesting and regression testing, ensuring issues are followed through to resolution within agreed Service Level Agreements (SLAs).


• Track operational readiness requirements covering operational risk assessments, regulatory obligations, Standard Operating Procedures (SOPs), training and communications.


• Support data cleansing, migration validation, dress rehearsals, cutover planning, command-centre arrangements and go-live readiness assessments.


• Coordinate post-implementation hypercare, Day 1/Day 2 outcomes, outstanding items, lessons learned and handover to Business-As-Usual (BAU) teams.

3. Stakeholder Engagement & Project Reporting

• Liaise closely with Singapore and Head Office project teams, business stakeholders and technology teams to maintain alignment throughout the project lifecycle.


• Maintain accurate project trackers, status reports, documentation and supporting evidence to provide clear visibility of progress and outstanding deliverables.


• Drive timely follow-up on project actions, issues, risks and dependencies, escalating material concerns to the appropriate stakeholders.


• Facilitate cross-functional discussions to resolve gaps, clarify requirements and support effective project execution.


• Support programme leadership with project coordination, implementation planning and operational readiness activities.

Requirements

• Minimum 3-5 years of relevant experience in business analysis, project delivery or Project Management Office (PMO) support within banking, payments or financial services.


• Hands-on exposure to the project lifecycle, including requirements gathering, design reviews, System Integration Testing (SIT), UAT, defect management, data migration, cutover and post-implementation support.


• Proficiency in Jira, Confluence and Microsoft Office applications, particularly Excel, PowerPoint and Word.


• Experience in project documentation, document control, status reporting, audit evidence management and deliverable tracking.


• Strong analytical, organisational and documentation skills, with excellent attention to detail.


• Effective communication and stakeholder coordination skills, with the ability to work across Singapore and Head Office teams.


• Ability to manage competing priorities, meet project deadlines and consistently follow through on deliverables.


• A structured, proactive and dependable working style, with strong problem-solving and coordination capabilities.


• Experience in cards issuing/acquiring, personal loans, transaction processing or card-related technology projects will be an advantage.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.